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Production Support Specialist

2 months ago

Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Production Support Specialist to join our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. as a Production Support Analyst.

Key Responsibilities
  • Technical Operations
    • Manage the day-to-day operations of our technology platform, including MS SQL Server, Oracle, and Unix.
    • Identify and resolve production issues, create incident tickets, and implement enhancements and problem tickets in our ticket tracking system.
  • Leadership and Troubleshooting
    • Lead production support issues and incidents, manage escalations, and perform troubleshooting, analysis, and research to resolve complex issues.
    • Identify vulnerabilities and opportunities for improvement while resolving issues.
  • Technical Expertise
    • Develop and maintain strong technical skills in Java/J2EE, including Core Java, JDBC, EJB, and Java Web Services.
    • Experience with server-side technologies, including SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ, and Micro Services.
    • Strong operating system knowledge in Unix and Windows, including scripting skills.
  • Production Support Experience
    • Proven experience in handling various production support roles, including technical support (L1/L2/L3) and experience with monitoring/scheduling tools.
Requirements
  • Education and Experience
    • 5+ years of relevant IT experience in Production Support, ITIL, Release Support, Technical Implementations, or equivalent.
  • Technical Skills
    • Proven knowledge in Java/J2EE, server-side technologies, and operating systems.
    • Experience with monitoring/scheduling tools and scripting skills.
  • Personal Qualities
    • Strong problem-solving skills and ability to work under pressure.
    • Excellent communication and teamwork skills.
What We Offer
  • Challenging Career Opportunities
    • A fulfilling career with a leading recruitment agency.
  • Professional Development
    • Opportunities to learn and upgrade your skill sets.
  • Competitive Remuneration
    • A competitive remuneration package and benefits.