Senior Production Support Specialist

3 days ago


Singapore INFOGAIN SOLUTIONS PTE. LIMITED Full time
Job Role:

We are seeking a skilled Production Support Specialist to join our team at INFOGAIN SOLUTIONS PTE. LIMITED. This role is focused on providing level 2 support for our Core Banking applications, ensuring the smooth operation of our systems.

Key Responsibilities:
  • Review upcoming changes, resolve incident tickets, and raise problem tickets to maintain system stability.
  • Provide support during end-of-day batch runs and collaborate with stakeholders to resolve major incidents.
  • Work with various teams to implement application monitoring, reports, and dashboards.

Requirements:

  • Bachelor's degree in Computer Science or Engineering.
  • Minimum 5 years of experience in IT, with a focus on technology solution or support service delivery in the banking/financial industry.
  • Good communication and problem-solving skills, with the ability to work in a fast-paced environment.

Preferred Skills:

  • Knowledge of ITIL, SDLC, and enterprise tools like MQ, Connect Direct, and Control M.
  • Familiarity with OS/400 systems, RPG, and COBOL programming languages.

How to Apply:

Candidates should submit their resume in MS Word format to Careers@infogainglobal.com and Suganthi@infogainglobal.com, including details such as notice period, current salary, expected salary, visa status, and current location.

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