Senior Application Support Specialist
2 days ago
We are seeking a highly skilled Senior Application Support Specialist to join our team in Singapore.
About the TeamOur team is responsible for providing technical and business support for users of Citi Applications. We are a dynamic team that works closely with various stakeholders to ensure the stability, efficiency, and effectiveness of our applications.
Job DescriptionThe Senior Application Support Specialist will be responsible for:
- Maintaining application systems that have completed the development stage and are running in the daily operations of the firm.
- Managing, maintaining, and supporting applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
- Providing technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
- Evaluating continuous monitoring and alerts setup in all application releases.
- Developing and maintaining technical support documentation.
- Assessing risk and impact of production issues and working with stakeholders to mitigate the risk.
- Periodically working on capacity reviews with SMEs to ensure system stability with frequent changes deployed.
- Participating in application releases, from development, testing, and deployment into production.
- Engaging in post-implementation analysis to ensure successful system design and functionality.
- Considering implications of the application of technology to the current environment, identifying risks, vulnerabilities, and security issues, and communicating impact.
- Ensuring essential procedures are followed and helping to define operating standards and processes.
- Acting as a liaison between users/traders, interfacing with internal technology groups and vendors.
To be successful in this role, you will need:
- 5-8 years' experience in an Application Support role.
- Experience installing, configuring, or supporting business applications.
- Experience in programming languages and willingness/ability to learn new technologies.
- Effective written and verbal communication skills, including the ability to explain technical issues in simple terms.
- Demonstrated analytical skills and ability to prioritize tasks.
- Knowledge/experience of problem management tools and ability to plan and organize workload.
We offer a competitive salary and benefits package, including:
- An estimated salary of SGD 120,000 - SGD 180,000 per annum.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and growth within the company.
- A dynamic and supportive work environment.
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to https://jobs.citi.com/dei. We look forward to hearing from you
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