Application Support Specialist
1 week ago
We are seeking a highly skilled Application Support Specialist to join our team at LMA.
Key Responsibilities:
- Collaborate with the build team to define and implement application monitoring, ensuring seamless integration with our infrastructure.
- Supervise and monitor daily and weekly chains, handling user requests and working closely with project, infrastructure, and production teams.
- Process and issue daily, weekly, and monthly reporting on data quality of risk chains, with a focus on intense monthly runs.
Incidents and Requests Management
- Provide level 1 and level 2 application support to business users, including traders, risk managers, and market data administrators.
- Analyze and manage incidents, problems, and requests, ensuring timely resolution and minimal downtime.
Problem Management and Continuous Improvement
- Develop and maintain a knowledge base for each application in the team's scope, in coordination with the build team and ops team.
- Collaborate with the build team to assess problem priority and follow up on resolution, contributing to long-term solution definition.
- Provide non-functional requirements to the build team for implementing monitoring as code, whenever available.
Requirements
- Minimum 5+ years of experience in application support activity.
- ITIL certification.
- Strong knowledge in XML, SQL, PL/SQL, MQ, CFT, and Control-M.
- Knowledge of monitoring solutions, such as ITRS Geneos and Elastic Search.
- Experience in reconciliation systems, like Intellimatch.
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