Application Support Specialist

1 week ago


Singapore LMA Full time
Main Responsibilities

We are seeking a highly skilled Application Support Specialist to join our team at LMA.

Key Responsibilities:

  • Collaborate with the build team to define and implement application monitoring, ensuring seamless integration with our infrastructure.
  • Supervise and monitor daily and weekly chains, handling user requests and working closely with project, infrastructure, and production teams.
  • Process and issue daily, weekly, and monthly reporting on data quality of risk chains, with a focus on intense monthly runs.

Incidents and Requests Management

  • Provide level 1 and level 2 application support to business users, including traders, risk managers, and market data administrators.
  • Analyze and manage incidents, problems, and requests, ensuring timely resolution and minimal downtime.

Problem Management and Continuous Improvement

  • Develop and maintain a knowledge base for each application in the team's scope, in coordination with the build team and ops team.
  • Collaborate with the build team to assess problem priority and follow up on resolution, contributing to long-term solution definition.
  • Provide non-functional requirements to the build team for implementing monitoring as code, whenever available.

Requirements

  • Minimum 5+ years of experience in application support activity.
  • ITIL certification.
  • Strong knowledge in XML, SQL, PL/SQL, MQ, CFT, and Control-M.
  • Knowledge of monitoring solutions, such as ITRS Geneos and Elastic Search.
  • Experience in reconciliation systems, like Intellimatch.


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