Production support specialist

1 month ago


Singapore This Is An IT Support Group Full time

1. Overview of the Role: Our client is seeking an experienced Production Support Specialist with a strong background in financial systems support, particularly in Capital Markets applications . The ideal candidate will have extensive experience providing 24/7 production support, troubleshooting, and managing critical financial systems such as Kondor+ , as well as other similar platforms. You will be responsible for ensuring the stability, availability, and performance of these systems while managing client communication, escalations, and system configurations. 2. Responsibilities: Provide Production support for financial systems, including monitoring, troubleshooting, and resolving incidents related to Kondor+ and other Capital Markets applications (e.g., Summit , Murex , Calypso ). Manage SLA and KPI metrics, ensuring service levels are met and clients are satisfied with the support provided. Act as a point of contact for client communication , including regular updates, incident resolution, and issue escalation. Perform predictive analysis and risk analysis to proactively identify potential issues and mitigate risks. Manage escalation processes for critical incidents and ensure prompt resolution. Provide consulting support to improve system performance and reliability based on production incidents and trend analysis. Support configuration management activities, including system configurations and setups for production environments. Work with monitoring solutions like ITRS Geneos to ensure system health and performance. Collaborate with project teams on release and the integration of new systems and upgrades. Perform system maintenance and updates, using tools such as XML , SQL , PL/SQL , Shell Scripting , MQ Series , CFT , and Control-M . 3. Requirements: 5-7 years of experience in production support for financial systems, with a strong focus on Capital Markets applications. 3+ years of experience specifically with Kondor+ or other similar financial applications (e.g., Summit , Murex , Calypso ). ITIL certification/knowledge and understanding of IT service management processes. Familiarity with Capital Markets products and workflows (e.g., FO/BO environments ). Proficiency in XML , SQL , PL/SQL , Shell Scripting , MQ Series , CFT , and Control-M . Experience with monitoring solutions , preferably ITRS Geneos . Strong skills in SLA & KPI management , client communication , and escalation management . Ability to perform predictive analysis and provide valuable consulting insights to improve system performance and reduce downtime. Desired Skills: Knowledge of other Capital Markets applications such as Summit , Murex , Calypso . Experience in Risk Analysis and Project Execution in a financial context. #J-18808-Ljbffr



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