Production support specialist

2 days ago


Singapore This Is An IT Support Group Full time

1. Overview of the Role: Our client is seeking an experienced Production Support Specialist with a strong background in financial systems support, particularly in Capital Markets applications . The ideal candidate will have extensive experience providing 24/7 production support, troubleshooting, and managing critical financial systems such as Kondor+ , as well as other similar platforms. You will be responsible for ensuring the stability, availability, and performance of these systems while managing client communication, escalations, and system configurations. 2. Responsibilities: Provide Production support for financial systems, including monitoring, troubleshooting, and resolving incidents related to Kondor+ and other Capital Markets applications (e.g., Summit , Murex , Calypso ). Manage SLA and KPI metrics, ensuring service levels are met and clients are satisfied with the support provided. Act as a point of contact for client communication , including regular updates, incident resolution, and issue escalation. Perform predictive analysis and risk analysis to proactively identify potential issues and mitigate risks. Manage escalation processes for critical incidents and ensure prompt resolution. Provide consulting support to improve system performance and reliability based on production incidents and trend analysis. Support configuration management activities, including system configurations and setups for production environments. Work with monitoring solutions like ITRS Geneos to ensure system health and performance. Collaborate with project teams on release and the integration of new systems and upgrades. Perform system maintenance and updates, using tools such as XML , SQL , PL/SQL , Shell Scripting , MQ Series , CFT , and Control-M . 3. Requirements: 5-7 years of experience in production support for financial systems, with a strong focus on Capital Markets applications. 3+ years of experience specifically with Kondor+ or other similar financial applications (e.g., Summit , Murex , Calypso ). ITIL certification/knowledge and understanding of IT service management processes. Familiarity with Capital Markets products and workflows (e.g., FO/BO environments ). Proficiency in XML , SQL , PL/SQL , Shell Scripting , MQ Series , CFT , and Control-M . Experience with monitoring solutions , preferably ITRS Geneos . Strong skills in SLA & KPI management , client communication , and escalation management . Ability to perform predictive analysis and provide valuable consulting insights to improve system performance and reduce downtime. Desired Skills: Knowledge of other Capital Markets applications such as Summit , Murex , Calypso . Experience in Risk Analysis and Project Execution in a financial context. #J-18808-Ljbffr



  • Singapore TEX-STAR ENGINEERING PTE LTD Full time

    Production Operations Support RoleAt TEX-STAR ENGINEERING PTE LTD, we are seeking a highly organized and detail-oriented Production Support Specialist to join our Production/Processing Department. As a Production Support Specialist, you will be responsible for providing expert administrative support to the entire Production Team, ensuring the smooth...

  • Product specialist

    2 days ago


    Singapore This Is An IT Support Group Full time

    Position Snapshot Location: Tuas, Singapore Company: Wyeth Nutritionals, Singapore Type of contract: Permanent Position Summary Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to...


  • Singapore This Is An IT Support Group Full time

    Job Purpose ICE Data Services is looking for a dynamic Client / Product Support Specialist to join our team. The function is an integral part of our front line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience. Responsibilities Provide exceptional overall client...


  • Singapore GOLDEN CENTURY AIR-CON SPECIALIST PTE. LTD. Full time

    Administrative Support SpecialistAt GOLDEN CENTURY AIR-CON SPECIALIST PTE. LTD., we are seeking an Administrative Support Specialist to provide exceptional support to our HR and Finance teams. This role requires a detail-oriented individual with strong organizational skills and the ability to work effectively in a fast-paced environment.Responsibilities:•...


  • Singapore CARECONE PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Technical Production Support Specialist to join our team at CARECONE PTE. LTD.About the RoleThis is an exciting opportunity to work in a fast-paced production support environment, driving COB/volume test exposure and leveraging strong functional knowledge to deliver results.In this role, you will be responsible...


  • Singapore PRISM+ Full time

    We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills. As a Technical Support Product Specialist, you will be required to perform thorough product testing and evaluation, provide technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues....


  • Singapore Unison Consulting Pte Ltd Full time

    Job SummaryAs a Senior Production Support Specialist at Unison Consulting Pte Ltd, you will be responsible for providing technical support for our production systems, including Unix scripting, Oracle database management, and Java and web technologies. You will work closely with the Core Application Team to ensure the smooth operation of our systems and...


  • Singapore This Is An IT Support Group Full time

    Principal Accountabilities: Assist with creating and implementing basic sales systems for specific products Prepare product documentation Assist with organizing seminars and training for clients, potential clients and partners Conduct market research for products offered by the competition, analyze the market and provide guidance and advice to sales...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesYour new role in our team at HAYS SPECIALIST RECRUITMENT PTE. LTD. involves ensuring accurate confirmation of block trades through STP or paper-based methods.Trade Confirmation and Verification: Ensure accurate confirmation of block trades.Trade Flow Management: Facilitate efficient trade processing in STP queue.Inquiry Resolution:...


  • Singapore OXFORD NANOPORE TECHNOLOGIES SINGAPORE PTE. LTD. Full time

    Product Support SpecialistAt Oxford Nanopore Technologies Singapore Pte. Ltd., we are seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will provide technical support to our customers, ensuring they receive the highest level of service and assistance with our products.Key Responsibilities:Provide technical...


  • Singapore HAYS SPECIALIST RECRUITMENT PTE. LTD. Full time

    Job OverviewA Trade Support Consultant role is available at a leading multinational investment bank. This position involves working with technology for the implementation of new processing platforms and system enhancements.Key Responsibilities:Performing and enhancing daily control processes for regulatory reporting to local regulators. Timely and accurate...

  • Product Audiologist

    2 weeks ago


    Singapore WSAudiology Full time

    At WSAudiology, we are dedicated to delivering exceptional hearing care solutions. We are seeking a skilled Audiologist to join our team as a Clinical Support Specialist.Key ResponsibilitiesProvide expert training and after-sales support to audiologists and technicians in public hospitals, ensuring seamless integration of our hearing aid...


  • Singapore Preqin Full time

    Product Solutions SpecialistWe are seeking a Product Solutions Specialist to support our key business areas. The ideal candidate will possess an understanding of financial data systems, product discovery, and hands-on experience in client-facing roles, including pre-sales support and technical solution delivery.Key Responsibilities:Develop a deep...


  • Singapore MODEC OFFSHORE PRODUCTION SYSTEMS (SINGAPORE) PTE. LTD. Full time

    MODEC Offshore Production Systems (Singapore) PTE. LTD.We are seeking an experienced Electrical Integrity Specialist to join our team in Singapore. As an Electrical Integrity Specialist, you will be responsible for ensuring the technical excellence of electrical integrity inspection scope of work, acting as a local legal representative and focusing on...


  • Singapore INFOGAIN SOLUTIONS PTE. LIMITED Full time

    Job Role:We are seeking a skilled Production Support Specialist to join our team at INFOGAIN SOLUTIONS PTE. LIMITED. This role is focused on providing level 2 support for our Core Banking applications, ensuring the smooth operation of our systems.Key Responsibilities:Review upcoming changes, resolve incident tickets, and raise problem tickets to maintain...


  • Singapore INCAVO PTE LTD Full time

    Technical Support Specialist RoleAt INCAVO PTE LTD, we are seeking a skilled Technical Support Specialist to join our engineering team. As a Technical Support Specialist, you will be responsible for supporting the engineering team with key responsibilities including:Performing functional tests of thermal racks and thermal control systemsPerforming functional...


  • Singapore MODEC OFFSHORE PRODUCTION SYSTEMS (SINGAPORE) PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled CMMS Database Build Specialist to join our team at MODEC Offshore Production Systems (Singapore) Pte. Ltd.


  • Singapore THE ELEPHANT PRODUCTION Full time

    Event Operations Specialist Job DescriptionThe Event Operations Specialist will oversee the logistical and operational aspects of events, ensuring seamless execution and strong stakeholder relationships. Key responsibilities include:• Planning and coordinating event logistics, such as venue selection, equipment rentals, and vendor management.• Developing...


  • Singapore YINSON PRODUCTION OFFSHORE PTE. LTD. Full time

    Role OverviewYinson Production Offshore Pte. Ltd. is seeking a highly skilled Offshore Asset Integrity Specialist to join their team in Singapore. This critical role will be responsible for ensuring the optimized integrity of the asset in alignment with the company's asset lifecycle strategy.Key ResponsibilitiesDevelop and implement an integrity management...


  • Singapore UBS AG Full time

    OverviewWealth Management, a leading financial services company, is seeking a skilled Technical Support Specialist to join our Application Support WMPC team in Singapore.Job DescriptionThis is a Level 2 Production support role, providing technical expertise to ensure end-to-end production stability and availability for critical front office and back office...