Senior Trade Floor Support Specialist

2 weeks ago


Singapore Tangspac Full time
Senior Trade Floor Support Specialist

Tangspac is seeking a highly skilled Senior Trade Floor Support Specialist to join their team in Singapore. As a key member of the team, you will be responsible for delivering exceptional end-user experience in the areas of hardware, software, and networking support to a fast-paced trading environment.

Key Responsibilities
  • Provide Level 1 to Level 2 desktop infrastructure support to end-users/traders
  • Deliver timely resolution on Bloomberg and Reuters systems
  • Attend to other issues such as network, connectivity, productivity software, remote access, voice infrastructure, messaging, etc.
  • Handle user questions, complaints, and problems, tracking, and measuring
  • Provide support on application/software used by traders
  • Report and escalate problems in a timely manner
  • Troubleshoot and resolve Microsoft Windows desktop environment issues
  • Work with vendors on projects or complex issues
  • Handle issues relating to onboarding and offboarding of users
Requirements
  • Minimum 10 years of experience in desktop support role (Level 2)
  • At least 5 years of experience in an investment bank or dealing room environment
  • Strong analytical and troubleshooting skills
  • Strong knowledge in Microsoft Windows desktop environment
  • Good communication skills and ability to work in a fast-paced and demanding environment
  • Familiar with networking concepts and remote access solutions
  • Strong problem-solving skills
  • Strong communication skills to communicate with business users


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