Senior Trade Floor Support Specialist
2 weeks ago
Tangspac is seeking a highly skilled Senior Trade Floor Support Specialist to join their team in Singapore. As a key member of the team, you will be responsible for delivering exceptional end-user experience in the areas of hardware, software, and networking support to a fast-paced trading environment.
Key Responsibilities- Provide Level 1 to Level 2 desktop infrastructure support to end-users/traders
- Deliver timely resolution on Bloomberg and Reuters systems
- Attend to other issues such as network, connectivity, productivity software, remote access, voice infrastructure, messaging, etc.
- Handle user questions, complaints, and problems, tracking, and measuring
- Provide support on application/software used by traders
- Report and escalate problems in a timely manner
- Troubleshoot and resolve Microsoft Windows desktop environment issues
- Work with vendors on projects or complex issues
- Handle issues relating to onboarding and offboarding of users
- Minimum 10 years of experience in desktop support role (Level 2)
- At least 5 years of experience in an investment bank or dealing room environment
- Strong analytical and troubleshooting skills
- Strong knowledge in Microsoft Windows desktop environment
- Good communication skills and ability to work in a fast-paced and demanding environment
- Familiar with networking concepts and remote access solutions
- Strong problem-solving skills
- Strong communication skills to communicate with business users
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Senior Trade Floor Support Specialist
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