Client Support Specialist

1 week ago


Singapore THE GALLUP ORGANIZATION (SINGAPORE) PTE LTD Full time
About the Role

We are seeking a highly skilled and dedicated Client Support Specialist to join our team at THE GALLUP ORGANIZATION (SINGAPORE) PTE LTD. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and chat
  • Troubleshoot technical issues and resolve problems in a logical and methodical manner
  • Communicate complex information in a clear and concise manner, building rapport with clients and stakeholders
  • Collaborate with team members to provide backup and guidance, ensuring seamless support delivery
  • Stay up-to-date with Gallup's products and services, providing expert knowledge to clients
Requirements
  • Minimum 3 years of customer service or technical support experience
  • Proven proficiency in Microsoft Word and Excel
  • Ability to work at Gallup's Singapore office at least 3 days per week
  • Previous chat experience preferred
  • Eligibility to work in Singapore required
What We Offer
  • A strengths-based, engagement-focused, and performance-oriented culture
  • A flexible and hybrid work environment with remote work options
  • A global, diverse, and inclusive workplace culture
  • Continuous learning and development opportunities
  • A robust benefits package, including competitive salary, health insurance, and more

Gallup is an equal opportunity/affirmative action employer that celebrates, supports, and promotes diversity and inclusion.



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