Client Service Specialist

2 weeks ago


Singapore ZUELLIG PHARMA SPECIALTY SOLUTIONS GROUP PTE. LTD. Full time
**Client Service Specialist

The Job:


As a Client Service Specialist, you'll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements.

He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners.

Assisting the Client Service Manager, he/ she shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.


Responsibilities

  • Develop and foster strong relationship with key account.
  • Serve as the key liaison person between client and internal departments on request and issue resolution.
  • Take ownership of key account's new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
  • Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
  • Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
  • Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
  • Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
  • Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
  • Analyse the variance of demand and supply, proactively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
  • Establish appropriate safety stock level meeting required service levels.
  • Drives continuous improvement initiatives to meet inventory goals
  • Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
  • Effectively use ERP system to manage high number of material SKUs.
  • Review work processes and initiate process improvement plans.

Requirement:

  • Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.
  • Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.
  • Strong analytical, problemsolving, communication and process mapping skills.
  • Working knowledge of SAP system and proficient in Microsoft Office tools and related software.
  • Fresh graduates are welcome to apply.


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