Specialist, Client Service

2 weeks ago

Singapore The Bank of New York Mellon Corporation Full time

_Bring your ideas. Make history. _
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.

We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.

Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.


With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what
#LifeAtBNYMellon is all about.

What we do:


BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world.

It's part of our commitment to being a true partner for our clients' investment success.

We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world.

By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.

We're seeking a future team member for the role of
Service Director to join our Client Service Delivery team. This role is based in
Singapore, Hybrid.

Responsibilities:

  • Liaises with appropriate internal contacts to ensure client inquiries and requests are satisfied in an accurate and timely fashion.
  • Prepares and maintains client service and call reports. Works with other internal constituencies to obtain data and ensure the accuracy of reports.
  • Performs Ad Hoc research reporting when requested.
  • Researches, constructs, organizes, presents, and drives the discussions in client service reviews.
  • Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements.
  • May act as primary contact for a small book of clients, coordinating solutions between product groups and GCM with the guidance of a CE.
  • Works with clients on escalations (specific and/or daytoday) and direct them to appropriate teams at BNY Mellon.
  • Assists team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
  • Provides key individuals at assigned clients, information related to BNY Mellon's products and services representing a broad array of lines of business and geographies and leverages an indepth understanding of broader BNY Mellon services and offerings.
  • Supports multiple, complex client accounts.
  • Bachelors degree or the equivalent combination of education and experience is required, advanced/graduate degree preferred.
  • 710 years of total work experience preferred.
  • Experience in Relationship Management, Client Services or Account Management preferred, within Asset Servicing Custody and Fund Accounting.
  • Applicable local/regional licenses or certifications as required by the business.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.

We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

At BNY Mellon, our inclusive culture speaks for itself.

Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Best Places to Work for Disability Inclusion, Disability: IN 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • CDP's Climate Change 'A List'

Our Benefits:


BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life's journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Min

  • Client Service Specialist

    2 weeks ago

    Singapore ZUELLIG PHARMA SPECIALTY SOLUTIONS GROUP PTE. LTD. Full time

    **Client Service SpecialistThe Job:As a Client Service Specialist, you'll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting...

  • Client Service Specialist

    2 months ago

    Singapore ZUELLIG PHARMA PTE. LTD. Full time

    Roles & ResponsibilitiesClient Service SpecialistThe Job:Client Service Specialist will be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. And to lead new customer integration by coordinating internally with cross functional teams and externally with business partners....

  • Client Services Specialist

    2 weeks ago

    Singapore Kleos Recruitment Pte. Ltd Full time

    Join a leading global securities firm as they expand their presence in the APAC region, offering an exciting opportunity within their dynamic Client Services team based in Singapore. Renowned as one of the industry's largest players, our firm boasts a stellar reputation in the trading market.Collaborate with a proficient team and engage with esteemed clients...

  • Client Services Specialist

    2 weeks ago

    Singapore Career Edge Asia Pte Ltd Full time

    $3800 + AWS + VB + allowance5 working days, Mon - Fri, normal office hoursLocation: CentralResponsibilities Support clients in the onboarding process and provide support postonboarding Ability to understand customers' needs and provide appropriate solutions and attention promptly Consistently deliver excellent quality service to our customers to achieve...

  • Operations Specialist, Client Account Services

    2 weeks ago

    Singapore Bank of Singapore Full time

    Bank of Singapore SingaporePosted 5 hours ago Permanent Competitive Operations Specialist, Client Account Services Onboarding (Associate/ Senior Associate) At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people...

  • Client Service Specialist #HMST

    6 days ago

    Singapore Recruit Express Pte Ltd Full time

    Changi NorthClient Service Specialist (perm)$3600  Responsibilities•    Develop and foster strong relationship with key account.•    Serve as the key liaison person between client and internal departments on request and issue resolution.•    Take ownership of key account’s new program implementation. Engage in initiative and project...

  • Client Service Specialist #HMST

    2 days ago

    Singapore Recruit Express Pte Ltd Full time

    Changi NorthClient Service Specialist (perm)$3600 Responsibilities•    Develop and foster strong relationship with key account.•    Serve as the key liaison person between client and internal departments on request and issue resolution.•    Take ownership of key account’s new program implementation. Engage in initiative and project discussion....

  • Client Service Specialist #HMST

    5 days ago

    Singapore Recruit Express Pte Ltd Full time

    Changi NorthClient Service Specialist (perm)$3600  Responsibilities    Develop and foster strong relationship with key account.    Serve as the key liaison person between client and internal departments on request and issue resolution.    Take ownership of key accounts new program implementation. Engage in initiative and project discussion. Lead and...

  • Avp, Client Service Specialist

    2 weeks ago

    Singapore HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Commercial Banking...

  • Vp, Client Service Specialist

    2 weeks ago

    Singapore HSBC Full time

    Job descriptionSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Global...

  • Operations Specialist, Client Account Services

    2 weeks ago

    Singapore Bank of Singapore Full time

    Bank of SingaporeSingaporePosted 7 hours ago Permanent Competitive Operations Specialist, Client Account Services Account Information Management (Associate) At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people...

  • Client Reporting Specialist

    2 weeks ago

    Singapore Hays Malaysia Full time

    Hays Malaysia SingaporePosted 3 hours ago Contract S$4k - S$6k K Posted by Kenneth Sze RecruiterFollow A Client Reporting Specialist with a top tier investment bank in Singapore, pioneering one of world's largest integration project.Your new companyMy client is a top tier investment bank located in Singapore. They are currently looking for a Client Reporting...

  • Client Account Services Specialist

    2 weeks ago

    Singapore Bank of Singapore Full time

    At Bank of Singapore, we are always seeking exceptional individuals to join our dynamic team. We foster a culture of transparency, collaboration, and equity. Moreover, we are dedicated to nurturing our employees through programs that enhance their professional and personal growth.In addition to competitive compensation packages, we provide non-monetary perks...

  • Client Services Intern

    2 weeks ago

    Singapore S&P Global Full time

    Supervisory Organization: Equities - Trading Analytics (Ryan Bransfield)Job Posting Title: Application Specialist Intern, Trading AnalyticsJob Description Summary:The Trading Analytics client support team strive to deliver a best-in-class experience in product support, relationship management and customer communications. Our specialists build and maintain...

  • Operations Specialist, Client Account Services

    2 weeks ago

    Singapore Bank of Singapore Full time

    At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and...

  • Client Support Specialist

    2 weeks ago

    Singapore FIT CLIMB PTE. LTD. Full time

    About fit - blocfit - bloc is Singapore's largest hybrid indoor fitness and rock climbing facility, centered around fulfilling all your fitness and lifestyle needs. We aim to enrich our #fitblocfam with an all-encompassing experience - building bonds, encouraging growth, and inspiring strength.As a company, we function as a small, tight-knit team that is...

  • Managed Services Client Delivery Specialist

    6 days ago

    Singapore NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Managed Services Client Delivery Specialist

    7 days ago

    Singapore NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.Your...

  • Reinsurance Client Support Specialist

    1 month ago

    Singapore Guy Carpenter Full time

    Guy Carpenter is seeking candidates for the following position based in the Singapore office:Reinsurance Client Support Specialist (Treaty Technician)What you gain from this opportunity: Being part of a well-known brand in the reinsurance industry, collaborating with and learning from top experts in the field. Rare chance to have a meaningful impact on...

  • Client Manager

    1 month ago

    Singapore Morgan Philips Specialist Recruitment Full time

    You will be joining a one-stop Creative Marketing Agency who provides tailored services to meet client's business objectives from Marketing to Brand Communication & Interior Design.They are now looking for an Account Manager / Client Manager to manage assigned accounts and projects. Responsibilities:Managing and delivering day-to-day operational requirements...