Vp, Client Service Specialist

2 weeks ago

Singapore HSBC Full time

  • Job description

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries.

The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support.

Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking a high calibre professional to join our team as a
VP, Client Service Specialist.

Principal Responsibilities

  • Manage a portfolio of large multinational corporations, including Regional HQ and Regional Treasury names
  • Be accountable for retaining and growing the annual revenue of your portfolio of clients
  • Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally and effectively managing any risks and issues
  • Identifying and recommending new Global Payments Solutions (GPS) products and solutions to clients (revenue targets will be included in scorecard).
  • Analyse, identify and introduce process and service improvements to improve the overall client experience. Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Resolve cash management related client service issues and challenges as the final escalation point
  • Generate cross country and function referrals including Global Businesses, e.g., Private Banking, GBM, CMB, WPB, as appropriate
  • Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural and regulatory requirements
  • Interaction with other global & regional stakeholders including clients, global service teams, Sales, Product Management and other elements of Client Management.
  • Provide analysis and recommendations to senior management and ongoing partnership with client service teams
  • As regional account manager, maintain regular dialogue with incountry client service teams to foster teamwork and cooperation. Provide guidance to incountry service staff on servicerelated issues, managing escalations from client's regional office.
  • Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted for clients across the region.
  • Identify client requirements, working with RM's, Sales and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC's wallet share of our client's business
Requirements

  • Degree holder
  • Previous banking experience working with Corporates in a relationship or account management role. Specific experience with large multinational corporations including Regional HQ and Regional Treasury names will be an advantage
  • Knowledge of industry standards related to Cash Management products and services
  • Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
  • The following professional certifications will put you at an advantage: International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified etc
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
  • Proven ability to deliver creative and flexible customer solutions.
  • Ability to understand a customer's business and the fundamentals of running a business
  • Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels
  • Excellent time management, planning and organization skills
  • Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentation
To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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