![The Bank of New York Mellon Corporation](https://media.trabajo.org/img/noimg.jpg)
Vp Client Service, North Asia
2 weeks ago
_Bring your ideas. Make history. _
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology.
We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration.
Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.
Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.
This is what#LifeAtBNYMellon is all about.
We're seeking a future team member for the role of
VP Client Service - North Asia to join our Treasury Services team.
In this role, you'll make an impact in the following ways:
- Act as clients' service escalation point of contact for day to day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
- Maintains excellent working relationships with internal teams, identify root causes/area of improvements when resolving client issues and driving implementation of resolutions
- Applies advanced problem solving skills, judgement, and experience to analyze information and effectively communicate to clients
- Maintains familiarity with industry best practices and market intelligence to offer value added thought leadership
- Uses indepth knowledge of clients issues and needs to contribute to business development efforts and optimizing our client base and the services provided to them
- With the understanding of BNY Mellon products and services, to best propose expanded offerings to clients for business & commercial considerations
- Drives and plans proactive service initiatives such as Service Account Plan and Service Reviews
- Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
- Leads and participates in client transformational initiatives and collaborating effectively with global stakeholders to elevate client experience in a data driven, scalable fashion
- Supports multiple geographies (when required) and complex client accounts
- Bachelor's degree or the equivalent combination of education and experience is required.
years of relevant product/financial experience in banking or client service; ability to converse in Mandarin is preferred to support the client segment.
- Strong foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
- Ability to lead process transformation, client analytics to drive improvement in client experience will be a unique differentiator
- In depth understanding of the end to end client lifecycle in transaction banking and ability to articulate key opportunities in the overall client experience
- Excellent customer focus, stakeholders management and relationship management skills.
- Possess excellent interpersonal skills and positive attitude.
- Strong analytics skills and detailoriented
Here's a few of our awards:
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion, 202
- Bloomberg's Gender Equality Index (GEI), 202
- Human Rights Campaign Foundation, Corporate Equality Index, 202
- Best Places to Work for Disability Inclusion, Disability: IN 100% score, 202
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 202
- Forbes Blockchain 50, 2023
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and
-
Vp, HR Shared Services
2 weeks ago
Singapore Kerry Consulting Full timeDescription:We are pleased to be partnering exclusively with a reputable global bank who has made a name for itself as one of the largest in North America by market capitalization. With almost 2 centuries of heritage behind them, our client frequently makes the list of top banks for its wealth management and corporate banking services.They are currently...
-
VP, Privilege Banking
7 days ago
Singapore United Overseas Bank Full timeVP, Privilege Banking - Client Advisor (International) Posting Date: 28 Jun 2024 Location: Singapore, SG Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate...
-
Team Head, North Asia
2 weeks ago
Singapore Eames Consulting Full timeJob Details:Sector: Front Office-Location: Singapore-Job Ref: ABL - 516-Job Type: Permanent-Contact: Abigail Lee-Contact Phone: Duration: PermanentWe are partnering a global private bank with presence in all key dynamic markets. Renowned for their strong platform and collaborative culture, they are looking to hire a successful Team Head for their North Asia...
-
Lead Manager or Manager, China and North Asia
2 weeks ago
Singapore Singapore Business Federation Full timeReporting to the Senior Director of China and North Asia Department under the Global Division 2, you will assist to oversee and organise programmes and business activities with all relevant stakeholders to achieve SBF's mission and vision, as well as the divisional objectives, which include:Strengthen SBF's ties with relevant government agencies, various...
-
Vp, Client Service Specialist
2 weeks ago
Singapore HSBC Full timeJob descriptionSome careers open more doors than others.If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Global...
-
VP, Privilege Banking
2 weeks ago
Singapore United Overseas Bank Full timeVP, Privilege Banking - Client Advisor (International) Posting Date: 9 Jun 2024 Location: Singapore, SG Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through...
-
Singapore MUFG Bank, Ltd., Singapore Office Full timeVice President, eFX Sales for North Asia Coverage page is loaded Vice President, eFX Sales for North Asia Coverage Apply locations Singapore Office Marina One time type Full time posted on Posted 4 Days Ago job requisition id WD Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the...
-
Vp, Sales
2 weeks ago
Singapore Value Search Asia Full timeL- Posted by Lee Li Wong Recruiter New Headcount Excellent Career Opportunity Investment CompanyOur client is a fast growing and experienced investment advisory and asset management company in Hong Kong. It has established an affiliate in Singapore, and to cope with their business expansion, they are currently seeking for a VP, Sales & Marketing to join...
-
Avp Client Services
2 weeks ago
Singapore Funds Partnership Asia Full timeContract Type:PermanentLocation:SingaporeCategory:Middle Office OperationsSubcategory:Contact Name:Mei Xin Lee -Date Published:06-Feb-2023Are you looking for a team to grow with a good pace of progression? A company that looks out for its' employees and have awesome working cultureAbout the team: The Client Services team covers clients across Asia. As a...
-
Vp Finance
2 weeks ago
Singapore The Edge Asia Full timeOur client is a leading global real estate investment manager with a diversified real estate asset class and a strong Asia presence. They are looking to hire a VP Finance to join their Finance team.EA License: 16S8131Recruiter License:RKey responsibilities: Manage the Private Funds portfolio encompassing real estate assets and alternative investments in the...
-
Client Services, Admin
4 weeks ago
Singapore Rapid Recruitment Asia Pte Ltd Full timeLocal Stock brokerage looking for a Client Service Officer (Temp Contract 6 months/1 year)Working Days| Hours: Mon to Fri | 830am - 530pmJob Responsibility Provide support for incoming enquiries via calls, email Assist clients with their log in and online portal navigation issues Liaise with other departments to troubleshoot and resolve client issues where...
-
Singapore United Overseas Bank Full timeFirst VP, Head, Operations Support Services, Group Infrastructure and Platform ServicesPosting Date: 09-Feb-2023Location: Singapore, AlexandraCompany: 3677About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America....
-
Client Services
2 weeks ago
Singapore Career Edge Asia Pte Ltd Full time$4200 + AWS + VB + allowance5 working days, Mon - Fri, normal office hoursLocation: CentralResponsibilities Manage escalations, complaints and feedback received Support night desk duties on rotational basis Take ownership of client issues and follow through to resolution Participate in process improvement sessions and support delivery of client experience...
-
Singapore Bank of Singapore Full timeAssistant Relationship Manager, Greater China North AsiaAt Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive...
-
Head of Client Service Retail Core Asia
2 weeks ago
Singapore Franklin Templeton Investments Full timeWe are looking for a Head of Retail Client Service Core Asia to lead and drive our client service team in the region. Based in Singapore or Hong Kong, this position is a member of our Asia Core Retail leadership team. What are the ongoing responsibilities of this position? Refine and promote client service capabilities Partners with Retail Sales executives...
-
Singapore S&P Global Full timeAbout the Role:Grade Level (for internal use): 14The Role: Head of North Asia Sales, Software and Regulatory ComplianceKey Responsibilities:Develop and execute a strategic sales plan to achieve sales targets and expand our market presence in North Asia.Lead, manage, and mentor a high-performing sales team, fostering a culture of excellence and continuous...
-
VP, Relationship Manager, Private Banking
2 weeks ago
Singapore DBS Bank Limited Full timeVP, Relationship Manager, Private Banking (the Philippines Market), Consumer Banking Group VP, Relationship Manager, Private Banking (the Philippines Market), Consumer Banking Group DBS Bank Limited Singapore Posted 1 day ago Permanent Competitive VP, Relationship Manager, Private Banking (the Philippines Market), Consumer Banking Group Business...
-
Client Services, Admin
4 weeks ago
Singapore Rapid Recruitment Asia Pte Ltd Full timeWorking Days| Hours: Mon to Fri | 830am - 530pmJob Responsibility Provide support for incoming enquiries via calls, email Assist clients with their log in and online portal navigation issues Liaise with other departments to troubleshoot and resolve client issues where applicable Perform outreach to clients for clarification or assist them with their requests...
-
First VP, Group Digital Platform Manager
4 weeks ago
Singapore United Overseas Bank Full timeFirst VP, Group Digital Platform Manager Posting Date: 23 May 2024 Location: Singapore (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and...
-
Vp, Efx Developer, Group Trading, Global Markets
4 weeks ago
Singapore UOB Full timeVP, eFX Developer, Group Trading, Global Markets Posting Date: 13-Feb-2023 Location: Raffles Place, Singapore, SG Company: United Overseas Bank Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...