Avp Client Services

2 weeks ago


Singapore Funds Partnership Asia Full time

Contract Type:

Permanent

Location:

Singapore

Category:

Middle Office Operations

Subcategory:

Contact Name:

Mei Xin Lee
-
Date Published:06-Feb-2023

Are you looking for a team to grow with a good pace of progression? A company that looks out for its' employees and have awesome working culture

About the team:

  • The Client Services team covers clients across Asia.
  • As a Relationship Manager ("RM"), you will be responsible for proactively managing a portfolio of clients

Role and Responsibility:

  • Establish professional relationships with clients and other key internal/external parties as required
  • Drive strategic communication with clients and negotiate service level agreements (SLA)
  • Good communicator with various business functions, operational and support teams to promote effective internal communication
  • To understand clients' technology, operational infrastructure, structure and business vision
  • To identify opportunities to expand existing relationship by crossselling additional products/services
  • Monitor and manage client SLAs and operational deliverables and review client profitability & accounts receivables and address negative trends
  • Review risk logs and support, coordinate and communicate incident resolution as necessary
  • Participate and organize operational due diligence reviews and client visits
  • Compile periodic board reports, Key Performance Indicators and scorecards for clients
  • To carry out periodic risk assessments and peer reviews of clients
  • To maintain client status, commentary and client updates on internal CRM tools

About You:

- **Ideally 7+ years related work experience in the financial serviced industry with 2+ years formal people management/ leadership experience

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