Avp - Client Service Specialist - Global Banking &

2 weeks ago

Singapore HSBC Full time

Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients.

With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.

We are currently seeking a high calibre professional to join our team as
AVP - Client Service Specialist.

Principal Responsibilities

  • Accountable for delivering Client Service excellence by effectively managing any risks and issues
  • Analysing clients' activities and providing advice and recommendations to clients
  • Identify and introduce service improvements to improve the overall client experience
  • Resolves client service issues and challenges as the final escalation point
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Cross selling of GPS products and providing superior service support for all GPS solutions.
  • Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural and regulatory requirements
  • Provide analysis and recommendations to clients, global service teams, Sales, Product Management and other elements of Client Management
  • Ongoing partnership with Ops Team to foster teamwork and cooperation for servicerelated issues
  • Establish and develop close working relationships with pertinent country and Group offices and operational areas to ensure excellent customer service
  • Establish and maintain excellent working relationships with the key HSBC stakeholders
Requirements

Requirements:

  • Minimum of 3 years working in the banking industry
  • Indepth knowledge of industry standards related to all Payment Solutions and Cash Management products and services
  • Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Proven ability to deliver creative and flexible customer solutions
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Ability to interact with business customers at all levels
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Excellent time management, planning and communication skills
  • Strong analytical and problemsolving
To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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