Avp, IT Quality Service Management

2 weeks ago

Singapore HSBC Full time

  • Job description

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.


The area comprises five functions:

Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration.

Collectively, these areas define and deliver HSBC's technology strategy to support the Group's goals.

We are currently seeking a high calibre professional to join our team as an
AVP, IT Quality Service Management.

Principal Responsibilities
This is a role handling IT Quality and incident management under Data Centre Service Management (DCSM).

This is a key role in country as we do undertake incident notification to the regulator as part of our obligations under the Technology Risk Management guidelines.

The role also plays a key role in ensuring that the IT services being deployed to SG are captured under our IGSAs and PLAs, hereby completing any outsourcing due diligence and obligations.

The role is also responsible to manage weekly change review meetings with the country teams on changes deployed and to be deployed.


  • Works closely with regional support teams that manage the technology infrastructures (hardware, software) to enable the fulfilment of technology service management processes such as problem management, incident management, change management and command centre management
  • Liaising with regional teams on key system configuration changes and planning system upgrade releases
  • Accountability for driving progressive improvement in service performance and quality leading and driving opportunities to improve efficiency and eliminate incidents within the support environment
  • Responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible
  • Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with internal guidelines
  • Accountable for the compliance of external regulatory requirements
Requirements

  • The role requires substantial experience in the IT industry, a significant part pertaining directly to the management of IT Operations services, infrastructure, and staff
  • Experience in project management and coordination
  • Strong leadership qualities
  • Strong interpersonal and communication skills with ability to interact well at all levels
  • Able to work independently

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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