Head of Client Service Retail Core Asia

2 weeks ago


Singapore Franklin Templeton Investments Full time

We are looking for a Head of Retail Client Service Core Asia to lead and drive our client service team in the region.

Based in Singapore or Hong Kong, this position is a member of our Asia Core Retail leadership team.

  • What are the ongoing responsibilities of this position?
  • Refine and promote client service capabilities
  • Partners with Retail Sales executives and Sales Heads to position Franklin Templeton to win business by increasing the value and quality of our client service capabilities
  • Lead and motivate teams
  • Leads the team to constantly deliver highquality service and coaches team members to execute new ways of working to deliver prompt, efficient and superior service to our clients
  • Cultivate relationships
  • Builds strong relationships with key departments like regional sales and client service, marketing, product management, investment professionals, legal, compliance, operations, information technology, and business stakeholders
  • Client advocacy and business problem solving
  • Leads and drives continuous improvements and client experience enhancements, including assessing and identifying technology solutions to address changing client and business needs. Stays abreast of technology changes and developments to design and work in partnership with other regions in our organization to evolve our client service technology roadmap
  • Define and lead change
  • Networks with clients and regional peers to stay abreast of client needs, servicing changes and expectations to maintain a current and future client servicing roadmap, with innovative service solutions to help attract and retain clientsEvolve the organization
  • Partners with sales leaders to craft annual plans that support regional business objectives and fulfill the client service roadmap, balancing client needs with company strategies and goals
What qualifications, skills and experience would help someone to be successful?- Bachelor's Degree- CFA will be a plus- 7-10 years of in-depth Retail/Wholesale business experience as a Leader at a medium to large size financial services company- Good understanding of the Asia retail market- Experience managing remote teams with diverse skillsets and levels of expertise, as well as sensitivity and understanding of cultural nuances- Experience transforming and redesigning client servicing teams and capabilities- Strong experience in retail client service, organizational design and people management- Excellent communicator and influencer, with the ability to build relationships across all levels, delegate effectively and use strong influencing/negotiation skills- Familiarity with Financial Services or Investment Management industry with investment product and vehicle knowledge- Executive level complex business problem solving and negotiation skills- Able to travel on a regular basis across Asia

DIRECTOR
LI-APAC

What makes Franklin Templeton unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of

Total Rewards

—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and

supporting our communities

  • An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.
We are also committed to your learning and development with resources focused around
_Experience, Exposure, and Education, _to help you achieve your professional development goals.


Franklin Templeton values diversity in its workforce and welcomes employees from different backgrounds, generations, capabilities, cultural identification, sexual orientations, and gender expression, in addition to other attributes that contribute to a truly diverse and inclusive community.

Franklin Templeton is committed to fostering a

diverse and inclusive

  • Singapore AF HOME (S) PTE. LTD. Full time

    Aratamete Home is a new, modern soft furnishings brand focused on conscious and sustainable furnishings. Aratamete Home is a subsidiary of established soft furnishing's brand, Artelier Furnishing, which is one of the region's leading luxury hospitality soft furnishings provider, since 1983. We are looking for a Client Development Head to grow our Client...


  • Singapore CHANNEL FACTORY ASIA PACIFIC PTE. LTD. Full time

    **Head of Client Services, APACThe Head of Client Services - APAC plays a key leadership role in growing Channel Factory's client base by ensuring our Client Services and Customer Success Solutions team uphold an exceptional standard of client servicing and account management through effective campaign management, reporting, insights and consultation.You'll...


  • Singapore Access Partnership Full time

    Shape the future of Technology Policy in Asia as Head of Client Services - APAC at Access Partnership. Drive impact, build key relationships, and guide strategic solutions.:We usually respond within three daysHead of Client Services - APACWho we are:Access Partnership makes innovative technology work for the world.We're tech optimists who believe that...


  • Singapore Page Executive Full time

    About Our Client Our client is a global non-profit organisation with increasing influence globally on specific subject matters in areas of environmental and social issues. Job Description As the global growing organisation as the key advocacy and think-tank, you will join as Regional Head of Operation as a newly created position - being based in Korea....

  • Head of Marketing

    2 weeks ago


    Singapore NUTRITION ASIA GROUP PTE. LTD. Full time

    Head of MarketingNutrition Asia Group is seeking a Head of Marketing to chart the path forward for ourrepresent the company in all marketing conversations with our brands and partnersand advise management in marketing strategies that will help drive sales forward.The role will sit across all markets and verticals including retail, B to B and, digitaland...


  • Singapore HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Global Asset...

  • Head of Marine, Asia

    2 weeks ago


    Singapore Everest Re Group, Ltd. Full time

    Title:Head of Marine, AsiaCompany:Everest Intl Re, Ltd SingaporeJob Category:UnderwritingJob Description:About Everest:Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions....


  • Singapore Roquette Full time

    setting. Head of Controlling Core Ingredients Greater Asia page is loaded Head of Controlling Core Ingredients Greater Asia Apply locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id R Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us...


  • Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated.Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.We are united by a...


  • Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout the jobAzqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, it provides integrated solutions and quality services to our clients.Asia Operations provide operational capabilities to Azqore’s client banks, allowing them to focus on executing their strategy,...


  • Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout the jobAzqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, it provides integrated solutions and quality services to our clients.Asia Operations provide operational capabilities to Azqore’s client banks, allowing them to focus on executing their strategy,...


  • Singapore AZQORE SA SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesAbout the jobAzqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, it provides integrated solutions and quality services to our clients.Asia Operations provide operational capabilities to Azqore's client banks, allowing them to focus on executing their strategy, while...


  • Singapore ASSOCIATION EDHEC BUSINESS SCHOOL SINGAPORE BRANCH Full time

    EDHEC is looking to recruit a Head of Client Service for its newest FinTech venture, Scientific Portfolio, to be based in Singapore.Scientific Portfolio is an early-stage project which will offer its team members the opportunity to contribute to the launch and growth of a novel platform: EDHEC ambitions for Scientific Portfolio to become a global reference...


  • Singapore Bank of America Full time

    Your background Commitment to challenging the status quo and identifying risk issues within front to back processes Proven experience in drafting communications and presentation materials intended for senior audiences and external bodies Ability to influence outside of direct team, collaborate with different stakeholders, drive and implement changes to the...


  • Singapore HUBBED PTE. LTD. Full time

    Company DescriptionOur client is one of the world's largest investment managers. Through their distinct specialist investment managers, they offer boutique specialization on a global scale, bringing extensive capabilities in fixed income, equity, alternatives and multi-asset solutions. With employees living and working in over 30 countries, diversity and...


  • Singapore GK CONSULTING PTE. LTD. Full time

    Our client is a leading financial technology company in Asia, providing banking software and technology services to more than 1000 banking and finance customers globally. The company has more than 6000 employees worldwide. They are looking for a dynamic business leader to manage their portfolio across APAC (mainly SEA and Hong Kong).**Key responsibilities: -...


  • Singapore Bank of Singapore Full time

    Bank of Singapore SingaporePosted 5 hours ago Permanent Competitive Operations Specialist, Client Account Services Onboarding (Associate/ Senior Associate) At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people...


  • Singapore The Bank of New York Mellon Corporation Full time

    _Bring your ideas. Make history. _BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work...


  • Singapore ASENDIA SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAsendia enables businesses to expand globally with a variety of international e-commerce and mail delivery services. Founded in 2012 by La Poste and Swiss Post, Asendia benefits from the collective knowledge of more than 1500 employees across 4 continents. Operating worldwide, we bring together extensive international and local...


  • Singapore Argyll Scott MY Full time

    NewLocation:***Singapore***Salary:***S$ S$ per annum + variable bonus per annum***Job Type:PermanentSector: Sales & MarketingFunction: Real EstateContact: Foo Kin LiewExpiry Date: 31 July 2023Job Ref:JNA fast-paced and dynamic lifestyle consumer brand client is looking for a dynamic Head of Retail Projects to join its regional office in Singapore.Key...