Head of Client Service Retail Core Asia
2 weeks ago
We are looking for a Head of Retail Client Service Core Asia to lead and drive our client service team in the region.
Based in Singapore or Hong Kong, this position is a member of our Asia Core Retail leadership team.- What are the ongoing responsibilities of this position?
- Refine and promote client service capabilities
- Partners with Retail Sales executives and Sales Heads to position Franklin Templeton to win business by increasing the value and quality of our client service capabilities
- Lead and motivate teams
- Leads the team to constantly deliver highquality service and coaches team members to execute new ways of working to deliver prompt, efficient and superior service to our clients
- Cultivate relationships
- Builds strong relationships with key departments like regional sales and client service, marketing, product management, investment professionals, legal, compliance, operations, information technology, and business stakeholders
- Client advocacy and business problem solving
- Leads and drives continuous improvements and client experience enhancements, including assessing and identifying technology solutions to address changing client and business needs. Stays abreast of technology changes and developments to design and work in partnership with other regions in our organization to evolve our client service technology roadmap
- Define and lead change
- Networks with clients and regional peers to stay abreast of client needs, servicing changes and expectations to maintain a current and future client servicing roadmap, with innovative service solutions to help attract and retain clientsEvolve the organization
- Partners with sales leaders to craft annual plans that support regional business objectives and fulfill the client service roadmap, balancing client needs with company strategies and goals
DIRECTOR
LI-APAC
What makes Franklin Templeton unique?
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of
Total Rewards
—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and
supporting our communities
- An emphasis on corporate citizenship is embedded in our culture and values, and is an important element of how we achieve success.
_Experience, Exposure, and Education, _to help you achieve your professional development goals.
Franklin Templeton values diversity in its workforce and welcomes employees from different backgrounds, generations, capabilities, cultural identification, sexual orientations, and gender expression, in addition to other attributes that contribute to a truly diverse and inclusive community.
diverse and inclusive
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