Frontline Customer Experience

4 months ago

Singapur, Singapore Decathlon Full time

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport

What is our culture like ? 

Where decisions spark High-fives : 

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs

Our game plan? Preserving the world together

Your career touchdowns : 

At Decathlon, we're not just talking about career growth – it's a wild ride Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure

Live for sports ? Now do it for a living : 

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations

The Customer Experience Officer is usually the first & last point of contact in retail store. He/she represent the first image to our users/customers and is responsible to ensure their in-store satisfaction.

My Responsibilities:

I satisfy my users/customers by providing sincere services to meet their needs, respecting our satisfy or satisfy policy I represent the first & last in-store image of our company, therefore, I need to be professional at managing customer's demands and expectation I ensure that our users/customers have a seamless checkout experience I manage and optimize back-end cash floats and balances I actively manage click and collect services in retail store I assure the safety of my teammates and users/customers at my work place I share my sport passion and positive energy with my users/customers locally I take initiative for my training and development I am responsible for satisfying my users/customers enquiries via email and call

Requirements

WHO WE ARE LOOKING FOR;

• People who are VITAL in their daily activities.

• People who are CUSTOMER-CENTRIC with strong Sense of Service and the willingness to want to help others.

• People who are RESPONSIBLE, self-motivated & adaptable in the field of a fast paced and changing environment.

• People who are Digitally minded & BUSINESS-CENTRIC with an entrepreneurial spirit.

• Sports Lover and Sports Passionate.

Benefits

A remuneration That Grows With You:

Kick off with a starting package from $2100, soaring up to $2900 and beyond Monthly bonuses, up to a whopping 10% of your base salary. Dive into the opportunity to become a Shareholder and share in the success of our global family. At the end of the year, reap the rewards of profit sharing based on the performances across the country.

Climb the Career Ladder:

Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness. Chart your course with internal career progression opportunities in both retail and our incredible support team.

Flexibility That Fits Your Lifestyle:

Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

️ Be the Ultimate Decathlon Insider:

Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports

️ Because We Care About You:

We've got your well-being covered with comprehensive medical and insurance coverage. Flash that winning smile with dental benefits. Keep your health in check with a health screening allowance. For our female champions, enjoy maternity benefits designed just for you. And when life throws curveballs, lean on our counseling sessions for support.

️‍️ Sports, Community, and Bonding:

Kick off those shoes and join in the sports fun after work or during store meetings. Immerse yourself in a vibrant community of like-minded, sporty individuals just like you

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together

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