Frontline Customer Service Representative

2 weeks ago


Singapur, Singapore ENCOMPASSE Full time
Customer Service Representative

At ENCOMPASSE, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our visitors, ensuring a positive and memorable experience.

Key Responsibilities:

  • Receive and welcome visitors with a polite and cheerful disposition
  • Register and enroll visitors efficiently and accurately
  • Provide efficient queue management and crowd control where needed
  • Protect and maintain accurate and updated visitor records according to PDPA requirements
  • Key management including issue, return and accounting for all keys on a daily basis
  • Able to multitask and work fast
  • Respond and explain appropriately to public enquiries and requests according to guidelines and policies
  • Monitor attendance and prepare report as needed
  • Comply and adhere to SOPs, policies, guidelines and processes
  • Flexibility to change roster should there be a need to
  • Manage records, documents and files in support of required activities for pre-enlistment

Requirements:

  • Able to multitask
  • Good interpersonal and communication skills
  • Good command of English (written and spoken)
  • IT savvy and familiar with common software
  • WSQ certification in customer service is an advantage

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.



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