Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at National Service Resort & Country Club.
Key Responsibilities:
- Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
- Manage membership applications, renewals, and cancellations, ensuring accurate and efficient processing.
- Process cash transactions, handle cash handling duties, and maintain accurate records.
- Assist with administrative tasks, including safe-keeping and recording of keys, and other duties as assigned by the Head of Department.
- Administer lost and found items, and record incoming cheques.
- Support tender briefings, collection, and recording of tender documents and deposits.
Requirements:
- Minimum GCE 'N' level with 1 year of experience in a similar field.
- Excellent customer service skills and a strong team player.
- Good interpersonal and communication skills.
- Ability to work on weekends and public holidays.
Additional Information:
- 5-day work week (Monday to Sunday).
- Working hours: 8:00am to 5:15pm or 10:45am to 8:00pm.
- Monthly laundry allowance provided.
- Staff transport provided at Tanah Merah MRT station.
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