Customer Service Representative
6 days ago
Vacancy Title:Customer Service Representative
Vacancy Location: Senoko, Singapore
Engagement Type: Full-time, Permanent
The Role:
Here at Survitec, we are currently recruiting for a Customer Service Representative to join our team based in Senoko, Singapore.
As a Customer Service Representative, you’ll receive and process customer quotes, orders, inquiries and complaints.
You will maintain an ongoing relationship with allocated customers and sales colleagues, using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer.
Key responsibilities include but are not limited to:
Provide advanced product and service information and respond to complex customer questions about those products and services. Record and process quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as require. Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Act as a first point of contact for resolving customer queries/complaints, providing exceptional service to customers to encourage continued use of Survitec’s products and services. Respond to and resolve complex or advanced issue escalations promptly and appropriately, securing managerial approvals as required. Schedule follow-up actions and enter relevant information into the customer relationship management system after each customer contact to create a call plan and ensure that Survitec has quality data to enable effective customer retention and business development activities. Interview (or assist in interviewing) customers, following a complex multi-level sales script or conversation points, to clarify the customer's requirements. Make full, appropriate and accurate notes, ensuring the customer records management system is updated in a timely manner. Develop knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Help to create an environment where everyone in the team can live the Survitec Values, contributing positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work. Understand, upholds and contributes to creating a safety-first culture within Survitec. Ensure a safe and environmentally healthy working environment. Other duties assigned by your manager from time to time.You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.
This is not just another job; this is your career.
About You:
Essential criteria:
Experience building strong customer relationships and delivers customer-centric solutions. Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences, relate openly and comfortably with diverse groups of people. Hold self and others to account for meeting commitments. Rebounds from setbacks and adversity when facing difficult situations, handling conflict situations effectively. Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Make good and timely decisions that keep the organisation moving forward, working collaboratively with others to meet shared objectives. Plan and prioritise work to meet commitments aligned with Survitec goals. Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Adapt approach and demeanour in real-time, to meet shifting demands of different situations.Why You Should Work for Us
Additional day off to celebrate your birthday AWS – Annual Wage Salary Medical Insurance Team Building and Training Opportunities Global Anniversary AwardWho are Survitec and what do we do?
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme
-
Customer Service Representative
7 days ago
Singapur, Singapore Western Union Full timeCustomer Service Representative (Part-time) – SingaporeWe're seeking a skilled Customer Service Representative to join our team in Singapore. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless transactions.About the RoleThis part-time role is perfect for individuals who...
-
Customer Service Representative
1 week ago
Singapur, Singapore LOTTE Travel Retail Singapore Full timeCustomer Service Representative =========================== At LOTTE Travel Retail Singapore, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping...
-
Customer Service Representative
1 week ago
Singapur, Singapore National Service Resort & Country Club Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at National Service Resort & Country Club.Key Responsibilities:Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.Manage membership applications,...
-
Customer Service Representative
2 weeks ago
Singapur, Singapore National Service Resort & Country Club Full timeJob Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.Key...
-
Customer Service Representative
1 week ago
Singapur, Singapore Lyreco Group Full time{"Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Lyreco Group. As a key member of our customer service team, you will be responsible for managing customer Non-Catalogue (NC) inquiries, ensuring seamless order processing and customer experience.Key Responsibilities:* Address...
-
Customer Service Representative
22 hours ago
Singapur, Singapore Power Integrations Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Power Integrations. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, distributors, and other related third parties.Key...
-
Customer Service Representative
2 weeks ago
Singapur, Singapore Ikea Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IKEA Tampines. As a key member of our Customer Relations Department, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Your Key...
-
Customer Service Representative
6 days ago
Singapur, Singapore Ikea Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IKEA Tampines. As a key member of our Customer Relations Department, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible service.Your Key...
-
Customer Service Representative
5 days ago
Singapur, Singapore Survitec Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key...
-
Customer Service Representative
6 days ago
Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full timeJob Title: Customer Service RepresentativeAt Novo Recruitment Solutions Pte Ltd, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their...
-
Customer Service Representative
3 weeks ago
Singapur, Singapore Snaphunt Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience for all.Key ResponsibilitiesGuest ServicesProvide warm and welcoming...
-
Customer Service Representative
1 week ago
Singapur, Singapore Seacare Manpower Services Pte Ltd Full timeJob Scope:We are seeking a skilled Customer Service Representative to join our team at Seacare Manpower Services Pte Ltd. As a key member of our customer-facing team, you will be responsible for handling incoming and outgoing calls to ensure that customers' queries are answered professionally and in accordance with telephone standards.You will be required to...
-
Customer Service Representative
4 days ago
Singapur, Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at United Overseas Bank. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key ResponsibilitiesProvide timely and effective...
-
Customer Service Representative
1 week ago
Singapur, Singapore Helius Full timeCustomer Relations ExecutiveThe Customer Relations Executive plays a vital role in representing Helius in delivering exceptional customer experiences. This position is responsible for assisting, responding, and resolving customer issues through various channels, ensuring a positive and satisfying experience for our customers.Key Responsibilities:Provide...
-
Customer Service Representative
2 weeks ago
Singapur, Singapore Snaphunt Full timeThe OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.The RoleProvide professional and courteous support to customers via phone and...
-
Customer Service Representative
3 weeks ago
Singapur, Singapore COURTS SINGAPORE Full timeJob SummaryCourts Singapore is seeking a highly skilled and patient Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via various touch points.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
6 days ago
Singapur, Singapore Snaphunt Full timeThe OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and ensuring their needs are met.The RoleProvide professional and courteous support to customers via phone and...
-
Customer Service Representative
3 weeks ago
Singapur, Singapore The LEGO Group Full timeAbout the RoleThe LEGO Group is seeking a highly skilled and motivated Customer Service Representative to join our Consumer and Shopper Engagement Team in Singapore. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in Japan, responding to their inquiries and resolving issues in a timely and...
-
Customer Service Representative
3 weeks ago
Singapur, Singapore Seacare Manpower Services Pte Ltd Full timeJob SummaryWe are seeking a skilled and professional Customer Service Representative to join our team at Seacare Manpower Services Pte Ltd. As a key member of our customer service team, you will be responsible for handling incoming and outgoing calls to ensure that customers' queries are answered professionally and in accordance with telephone standards.Key...
-
Customer Service Representative
2 weeks ago
Singapur, Singapore Triton AI Pte Ltd Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Triton AI Pte Ltd. As a key member of our customer service team, you will be responsible for ensuring that all service and repairs comply with manufacturers' guidelines and protocols.Key ResponsibilitiesAuthorize pick-up/delivery and courtesy car...