Customer Service Representative

2 months ago


Singapur, Singapore Snaphunt Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience for all.

Key Responsibilities

  • Guest Services
    • Provide warm and welcoming greetings to guests upon arrival
    • Offer information about facilities, services, and safety rules
  • Registration and Ticket Sales
    • Handle registration and ticket sales, ensuring all participants have signed appropriate waivers and received wristbands for entry
  • Transaction Processing
    • Process transactions using cash registers and digital payment systems
    • Handle cash and provide correct change
  • Customer Support
    • Answer telephone inquiries, providing information on pricing, party bookings, and general inquiries
    • Assist in resolving customer complaints or issues
  • Inventory Management
    • Monitor and manage inventory of tickets, wristbands, and other necessary supplies
  • Compliance and Safety
    • Ensure compliance with safety regulations and maintain a safe environment for all guests

Requirements

  • Experience
    • At least 1 year of experience in a B2C Sales role, preferably in the Education, Media & Entertainment, and Toys & Children's Products industry
  • Skills
    • Working knowledge of interpersonal, communication, and customer service skills
    • Strong analytical skills and ability to handle numerical data
    • Strong attention to detail and ability to deliver high-quality work
  • Personal Qualities
    • Strong team player with ability to manage multiple stakeholders


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