Customer Service Representative
2 months ago
Job Summary:
The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.
Key Responsibilities:
- Handle telephone calls and respond to member inquiries in a timely and professional manner.
- Process membership applications, programme bookings, and facility reservations with accuracy and efficiency.
- Manage cash handling duties, including collecting membership fees and processing payments.
- Provide administrative support, including maintaining records and performing tasks assigned by the Head of Department.
- Assist with lost and found items, and record incoming cheques.
- Support tender briefings, collection, and recording of tender documents and deposits.
Requirements:
- Minimum GCE 'N' level with 1 year of experience in a similar field.
- Excellent customer service skills and a strong team player attitude.
- Good interpersonal and communication skills.
- Ability to work on weekends and public holidays.
Additional Information:
- 5-day work week (Monday to Sunday).
- Working hours: 8:00am to 5:15pm or 10:45am to 8:00pm.
- Monthly laundry allowance provided.
- Staff transport provided at Tanah Merah MRT station.
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