Customer Service Representative

6 days ago

Singapur, Singapore 9666 Seco Tools (SEA) Pte Ltd Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at 9666 Seco Tools (SEA) Pte Ltd. As a key member of our Customer Service Organization for SEA, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:
  • Database Management: Update customer databases with accurate information, including delivery addresses, salesman codes, and email IDs.
  • Enquiry Handling: Respond to customer inquiries, clarify issues, and direct problems towards a solution.
  • Quotations: Collaborate with field sales to determine the most suitable solution for customers, including contacting suppliers, calculating prices, and creating new products.
  • Order Management: Manage orders from creation to invoicing, including external and internal orders, credits, and invoices.
  • Order Monitoring: Proactively reduce and prevent customer order delays using supporting systems like Power BI.
  • Claim Handling: Register claims in the Seco Application (Comflow) based on customer or sales engineer information.
  • Returns: Prepare relevant documents and process returns in the ERP system according to the global Return Policy.
  • Local Warehousing: Stock-in products, pick and pack orders, and arrange dispatch to customers.
  • Procurement: Send enquiries, receive quotations, negotiate with suppliers, and ensure timely delivery.
  • CRM: Manage CRM tasks and cases with accuracy and within the SLA.
  • Actively work to increase e-commerce business.
  • Manage and develop existing business in line with customer segmentation, rules, and procedures.
Requirements:
  • English is mandatory, and Mandarin Chinese is preferred.
  • Diploma or university degree or relevant experience in customer service.
  • Strong social skills and ability to serve as a motivational source for colleagues.
  • Natural proactive thinking to drive improvements efficiently.
  • Ability to create a world-class customer experience.
About Us:

9666 Seco Tools (SEA) Pte Ltd is a company that values diversity, cultural differences, and expertise. We are a family-oriented organization with a passion for our customers and a commitment to success. Visit our LinkedIn or Facebook to learn more about us and our products.

Interested candidates should apply in Workday with a resume and a cover letter in English by the specified deadline.

  • Customer Service Representative

    1 day ago

    Singapur, Singapore RECRUIT EXPRESS PTE LTD Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Recruit Express Pte Ltd. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Handle customer inquiries...

  • Customer Service Representative

    3 days ago

    Singapur, Singapore Western Union Full time

    Customer Service Representative (Part-time) – SingaporeWe're seeking a skilled Customer Service Representative to join our team in Singapore. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless transactions.About the RoleThis part-time role is perfect for individuals who...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Western Union Full time

    Customer Service Representative (Part-time) – SingaporeWe're seeking a skilled Customer Service Representative to join our team in Singapore. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless transactions.About the RoleThis part-time role is perfect for individuals who...

  • Customer Service Representative

    3 days ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and guests, ensuring their needs are met and exceeded.Key Responsibilities:Handle telephone...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore LOTTE Travel Retail Singapore Full time

    Customer Service Representative =========================== At LOTTE Travel Retail Singapore, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping...

  • Customer Service Representative

    1 week ago

    Singapur, Singapore United Overseas Bank Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at United Overseas Bank. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at National Service Resort & Country Club.Key Responsibilities:Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.Manage membership applications,...

  • Customer Service Representative

    1 day ago

    Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time

    Job Title: Customer Service RepresentativeAt Novo Recruitment Solutions Pte Ltd, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    4 weeks ago

    Singapur, Singapore National Service Resort & Country Club Full time

    Job Summary:The National Service Resort & Country Club is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our operations team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our resort.Key...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore Lyreco Group Full time

    {"Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Lyreco Group. As a key member of our customer service team, you will be responsible for managing customer Non-Catalogue (NC) inquiries, ensuring seamless order processing and customer experience.Key Responsibilities:* Address...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Power Integrations Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Power Integrations. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers, distributors, and other related third parties.Key...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore Ikea Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IKEA Tampines. As a key member of our Customer Relations Department, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Your Key...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Ikea Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IKEA Tampines. As a key member of our Customer Relations Department, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible service.Your Key...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Survitec Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time

    Job Title: Customer Service RepresentativeAt Novo Recruitment Solutions Pte Ltd, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    4 weeks ago

    Singapur, Singapore Snaphunt Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience for all.Key ResponsibilitiesGuest ServicesProvide warm and welcoming...

  • Customer Service Representative

    3 weeks ago

    Singapur, Singapore Seacare Manpower Services Pte Ltd Full time

    Job Scope:We are seeking a skilled Customer Service Representative to join our team at Seacare Manpower Services Pte Ltd. As a key member of our customer-facing team, you will be responsible for handling incoming and outgoing calls to ensure that customers' queries are answered professionally and in accordance with telephone standards.You will be required to...

  • Customer Service Representative

    2 weeks ago

    Singapur, Singapore Survitec Full time

    Vacancy Title:Customer Service Representative Vacancy Location: Senoko, Singapore Engagement Type: Full-time, Permanent The Role: Here at Survitec, we are currently recruiting for a Customer Service Representative to join our team based in Senoko, Singapore. As a Customer Service Representative, you’ll receive and process customer...

  • Customer Service Representative

    1 day ago

    Singapur, Singapore Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.The JobProvide timely and effective responses to customer inquiries and requests via phone,...

  • Customer Service Representative

    1 day ago

    Singapur, Singapore Survitec Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Survitec. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide advanced product and service...