Customer Service Representative

4 weeks ago


Singapur, Singapore DBS Bank Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at DBS Bank. As a Customer Service Representative, you will be responsible for handling inbound calls and chats for banking and credit card customers.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Meet or exceed customer satisfaction targets and quality standards.
  • Work collaboratively with the customer centre management team to achieve business objectives.
  • Develop and maintain a deep understanding of DBS Bank's products and services.
  • Stay up-to-date with industry trends and regulatory requirements.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • High school diploma or equivalent required; degree preferred.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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