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Customer Service Representative

2 months ago

Singapur, Singapore United Overseas Bank Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at United Overseas Bank. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and complaints
  • Utilize customer service and sales skills to optimize customer interactions
  • Maintain confidentiality of customer data and adhere to bank's policies and procedures
  • Stay up-to-date with product and service knowledge to provide accurate information to customers
  • Collaborate with team members to achieve contact centre standards and goals
Requirements
  • Degree or diploma in any discipline
  • Experience in call centre, banking, or customer service environment
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Proficient in PC skills, including MS Office applications
What We Offer

As a Customer Service Representative at United Overseas Bank, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training and development opportunities to enhance your skills and knowledge. We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement.