Customer Service Representative
4 weeks ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at OPUS IT Services Pte Ltd. As a key member of our help desk team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide first-level troubleshooting and technical support to customers via phone, email, and chat.
- Respond to customer inquiries in a professional and courteous manner.
- Collaborate with internal teams to resolve complex technical issues.
- Generate reports and maintain accurate records of customer interactions.
- Participate in ongoing training and development to stay up-to-date with the latest technologies and industry trends.
Requirements
- Nitec / Diploma in Information Technology or Computer Studies or equivalent.
- At least 1 year of relevant experience in a technical support role.
- Excellent written and verbal communication skills.
- Basic technical knowledge of PC troubleshooting and connectivity.
- Strong interpersonal and problem-solving skills.
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