Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at United Overseas Bank. As a Senior Officer in our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.
Key Responsibilities
- Provide timely and effective responses to customer inquiries and concerns.
- Resolve customer complaints and issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with product and service knowledge to provide accurate information to customers.
- Use technology and system tools to optimize customer service delivery.
Requirements
- Degree or Diploma in any discipline.
- Experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficient in PC skills including MS Office applications.
About United Overseas Bank
United Overseas Bank is a leading bank in Asia with a global network of over 500 branches and offices. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
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