Customer Service Representative

2 weeks ago


Singapur, Singapore United Overseas Bank Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at United Overseas Bank. As a Senior Officer in our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product and service knowledge to provide accurate information to customers.
  • Use technology and system tools to optimize customer service delivery.

Requirements

  • Degree or Diploma in any discipline.
  • Experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in PC skills including MS Office applications.

About United Overseas Bank

United Overseas Bank is a leading bank in Asia with a global network of over 500 branches and offices. We are committed to delivering exceptional customer service and building long-term relationships with our customers.



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