Customer Service Representative

6 days ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Title: Customer Service Executive Job Summary: We are seeking a highly skilled and experienced Customer Service Executive to join our team at Flintex Consulting Pte Ltd. As a key member of our workshop operations, you will be responsible for managing frontline operations, ensuring customer satisfaction, and achieving quality service standards. Key Responsibilities: * Manage all frontline operations in an efficient manner to meet customer requirements and principal standards. * Achieve KPIs target set for all up-selling programs and monitor progress. * Liaise with the Workshop-in-charge to ensure smooth process flow and on-time delivery of repair vehicles. * Coordinate service operation matters with other franchises as needed. * Manage WIP invoicing and maintain accurate records. * Attend to customer complaints and feedback, and take initiative to resolve issues. * Participate in ad-hoc projects and contribute to the development of new programs to up-sell new products. Requirements: * Diploma or degree in Automotive or Mechanical Engineering. * At least 3 years of working experience in a similar role. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Valid Class 3 driving license. What We Offer: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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