CX Experience Trainer

6 days ago


Singapur, Singapore CXG Full time

{"h1": "CXG Freelance CX Trainer Job Description", "p": "At CXG, we are growing and looking for a Freelance CX Trainer to join our team in Singapore. As a Freelance CX Trainer, you will be responsible for delivering impactful training sessions to our clients\u2019 teams, ensuring they meet their learning needs and objectives.

Responsibilities:

* Understand our clients\u2019 learning needs and deliver effective training programs
* Liaise with the Project Manager and team to determine training needs, objectives, and schedule training sessions
* Design and deliver training sessions in class and/or online, creating a dynamic environment to impact mindset change and equip participants with relevant skills and knowledge
* Coach participants through different methodologies, including discussion, demonstration, game, and story

Requirements:

* Strong luxury retail background and insight, preferably in Skincare, Perfume, and Makeup
* Minimum 5+ years\u2019 experience in service excellence, CX, and training
* Experienced in classroom trainings, workshops, and on-field coaching of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline teams
* Excellent communication skills with proficient language skills in Bahasa Indonesia and English
* Ability to develop training material and activities is a plus

If you are a motivated and experienced CX Trainer looking for a new challenge, we encourage you to apply for this exciting opportunity.

At CXG, we offer a dynamic and fast-paced environment, where you will have the opportunity to work closely with your team members to ensure all project requirements, deadlines, and schedules are on track.

We look forward to hearing from you

Best regards,
[Your Name]"}



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