Assistant Manager, CX Role

2 months ago


Singapur, Singapore Marina Bay Sands Full time
Job Title: Assistant Manager, CX

Job Summary:

The Assistant Manager, CX is responsible for coordinating event details, managing event execution, and ensuring client satisfaction. This role requires strong project management skills, excellent communication, and the ability to work well under pressure.

Key Responsibilities:
  • Coordinate event details, including venue selection, catering, and audio-visual requirements.
  • Manage event execution, including setup, registration, and tear-down.
  • Ensure client satisfaction by responding promptly to queries and resolving any issues that may arise.
  • Collaborate with internal stakeholders to ensure seamless event execution.
  • Maintain accurate records of event details, including contracts, invoices, and event reports.
  • Develop and implement event marketing strategies to promote events and increase attendance.
  • Work closely with the events team to ensure effective event planning and execution.
  • Perform administrative tasks, including data entry, reporting, and budgeting.
Requirements:
  • Diploma or degree in a related field, such as hospitality, events, or business.
  • Minimum 3 years of experience in a similar role, preferably in the events industry.
  • Strong project management skills, with experience handling multiple deadlines and schedules.
  • Excellent communication and interpersonal skills, with the ability to work well with clients, colleagues, and vendors.
  • Ability to work well under pressure, with a strong attention to detail and ability to multitask.
  • Proficiency in event management software, including event planning tools and budgeting software.
Working Hours:

Normal office hours in the lead up to an event, with the possibility of working extra hours, including evenings and weekends, closer to the event.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.



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