Research Director, CX Service Line Lead
4 weeks ago
Job Overview
Ipsos CX is a global leader in designing, measuring, and delivering value from Customer Experience programmes. We help organisations retain customers and recover those at risk, grow share of spend, increase advocacy, and drive up operational efficiency; to 'deliver a Return on Customer Experience Investment (ROCXI)'. Our expert CX teams help organisations at all stages of CX measurement and management, using a unique blend of research, technology, analytics, and advisory solutions.
Key Responsibilities
- Plan, lead, organise, and provide support to their team in ensuring optimum performance and results in the achievement of new business development, management of client relationships, and people management.
- Build and grow the CX service line in Singapore with the CX Service Line Lead – achievement of specific sales targets, entering and management of client relationships and contracts as well as technology partner relations.
- Contribute significantly to the strategic development of clients and key business areas, together with the Service Line Lead.
- Contribute to service line budgeting as well as service line P&L performance.
- Thought leadership across all CX solutions to drive best practice within CX locally and across APEC.
Requirements
- At least 10 years of strong Market Research Experience and good application of knowledge.
- Strong research experience and good application of knowledge.
- Business development and developing strong client relationships.
- Experience in relevant sectors.
- Designing sound business plans outlining client, people, collaboration, and financial considerations.
Skills and Knowledge
- Good communication skills, written and oral.
- Advanced problem-solving skills.
- Able to work under pressure and meet aggressive deadlines.
- Excellent time management and organisational skills.
- Well-developed people management abilities.
- Professional and respected client service skills.
- Expert in presenting and facilitating; the ability to make sound conclusions and recommendations for action.
- Able to produce, understand, and run budgets.
- Able to build strong links with the rest of the business.
- A strong level of drive, resilience, tenacity, flexibility, and initiative.
- Able to work effectively in a team and independently.
Qualifications
- Degree in related studies.
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