Customer Experience Trainer
2 weeks ago
We are a global business with 12 offices and operations across four continents in 70 countries. Our team of 160 professionals serves over 200 luxury clients, offering strategic solutions that impact performance and elevate the customer experience.
As a Freelance CX Trainer, you will join a dynamic and fast-paced environment, working closely with your team to ensure project requirements, deadlines, and schedules are on track. Your responsibilities will include:
- Understanding client learning needs to deliver impactful training to their teams
- Liaising with the Project Manager and team to determine training needs, objectives, and schedule training sessions
- Supporting in designing effective training programs and contents
- Delivering training sessions in class and/or online, creating a vivid and dynamic environment to impact mindset change and equip participants with relevant skills and knowledge
- Inspiring participants through different methodologies, including discussion, demonstration, game, and story
- Able to coach on-floor or online
Requirements:
To succeed in this role, you will bring:
- Strong luxury retail background and insight, preferably in Jewelry and Watches
- Minimum 5+ years' experience in service excellence, CX, and training
- Experience in classroom trainings & workshops, and on-field coaching of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline teams
- Excellent communication skills with proficient language skills in Mandarin & English
- Able to develop training material and activities
We are looking for a professional with a passion for delivering exceptional customer experiences. If you have a strong background in luxury retail and a proven track record in training and coaching, we encourage you to apply for this exciting opportunity."}
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