Research Director, CX Service Line Lead

3 weeks ago


Singapur, Singapore Ipsos Full time

Job Overview

The Research Director, CX Service Line Lead will play a key role in driving the growth and development of the CX service line in Singapore. This includes achieving specific sales targets, managing client relationships, and collaborating with the CX Service Line Lead to contribute to the strategic development of clients and key business areas.

Key Responsibilities

  • Lead project teams in the design, setup, and management of leading-edge research and customer experience programs
  • Develop and implement business development strategies to drive growth and revenue
  • Manage client relationships and account management activities, including seeking repeat business and major and new client opportunities
  • Provide thought leadership across all CX solutions to drive best practice within CX locally and across APEC
  • Contribute to service line budgeting and P&L performance

Requirements

  • At least 10 years of strong market research experience and good application of knowledge
  • Strong research experience and good application of knowledge
  • Business development and developing strong client relationships
  • Experience in relevant sectors
  • Designing sound business plans outlining client, people, collaboration, and financial considerations

Skills and Qualifications

  • Good communication skills, written and oral
  • Advanced problem-solving skills
  • Able to work under pressure and meet aggressive deadlines
  • Excellent time management and organizational skills
  • Well-developed people management abilities
  • Professional and respected client service skills
  • Expert in presenting and facilitating; the ability to make sound conclusions and recommendations for action
  • Able to produce, understand, and run budgets
  • Able to build strong links with the rest of the business
  • A strong level of drive, resilience, tenacity, flexibility, and initiative
  • Able to work effectively in a team and independently

About Ipsos CX

Ipsos CX is a global leader in designing, measuring, and delivering value from Customer Experience programs. We help organizations retain customers and recover those at risk, grow share of spend, increase advocacy, and drive up operational efficiency; to 'deliver a Return on Customer Experience Investment (ROCXI)'. Our expert CX teams help organizations at all stages of CX measurement and management, using a unique blend of research, technology, analytics, and advisory solutions.



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