CX Experience Trainer

2 days ago


Singapur, Singapore CXG Full time
Customer Experience Trainer

We are seeking a highly skilled Customer Experience Trainer to join our team at CXG. As a global business with 12 offices across four continents, we offer strategic solutions that impact performance and elevate the customer experience of luxury brands.

Key Responsibilities:

  • Deliver impactful training sessions to clients' teams, understanding their learning needs and developing effective training programs.
  • Liaise with project managers and teams to determine training needs, objectives, and schedules.
  • Support in designing and delivering training sessions, creating a dynamic environment to impact mindset change and equip participants with relevant skills and knowledge.
  • Coach participants through different methodologies, including discussion, demonstration, game, and story.

Requirements:

  • Strong luxury retail background and insight, preferably in skincare, perfume, and makeup.
  • Minimum 5+ years' experience in service excellence, CX, and training.
  • Experience in classroom trainings, workshops, and on-field coaching of customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams.
  • Excellent communication skills with proficient language skills in Bahasa Indonesia and English.

What We Offer:

CXG is a dynamic and fast-paced environment that offers opportunities for growth and development. We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.


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