Service Advisor

5 days ago

North Region, Singapore Volt Auto Pte. Ltd. Full time $104,000 - $130,878 per year

Company Overview:

Volt Auto is Singapore's exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview:

Reporting to the Head of After-Sales, you will be responsible for being the primary contact between customers and the workshop, ensuring smooth services. The ideal candidate will have a strong customer-orientated service and basic knowledge of vehicle functions.

Responsibilities:

  • Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
  • Advise customers on vehicle maintenance and repair needs.
  • Arrange test drives with customers to identify any additional issues, if needed.
  • Accurately record customer concerns on the job card.
  • Provide service quotes and estimated time for completion.
  • Recommend best practices like service intervals and warranties.
  • Monitor service progress and update customers.
  • Inspect repaired vehicles before handing them back to customers.
  • Coordinate with other departments to fix any issues after repairs.
  • Manage vehicle check-in and check-out processes.
  • Follow up with customers to ensure satisfaction with the service.
  • Handle documentation for cost estimates, repair quotes, and vehicle history.
  • Complete admin tasks, billing, and close job cards on time.

Requirements:

  • Nitec/Diploma/Degree in Engineering preferably automotive-related.
  • Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
  • Possess the ability to detect basic vehicle faults and problems.
  • Possess a valid Singapore Class 3 Driving License.
  • Display excellent communication and interpersonal skills.
  • Possess proficient computer skills to manage customer information and process service orders.

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