Customer Service Advisor

Join Us as a Customer Service Advisor

Cycle & Carriage - Driving Passion Across Many Brands

At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.

The Opportunity

We are seeking a dedicated Customer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care. You'll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Key Responsibilities

• Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.
• Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
• Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
• Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
• Provide clear, accurate information and offer appropriate solutions to address customer concerns.
• Collect and present customer feedback to support continuous service improvement.

• Support the Customer Service Manager in evaluating and enhancing service processes and practices.

• GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields.

• Minimum 2 years of experience in customer service or sales roles.
• Prior experience in the automotive industry is a plus, but not required.
• Basic understanding of vehicle functions and maintenance is preferred.
• Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
• Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).