Customer Service Officer

5 days ago

Central Region, Singapore Private Advertiser Full time $40,000 - $80,000 per year

About the role

We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Programme Details

  • There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

  • Minimum attendance required (95%) in order to pass the training programme.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

  • Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner
  • Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting
  • Identify customer needs and offer appropriate solutions or referrals
  • Maintain accurate records of customer interactions and follow up as needed
  • Contribute to the continuous improvement of customer service processes and procedures
  • Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

  • Proven experience in a customer service or call centre role, preferably within the banking or financial services industry
  • Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
  • Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries
  • Proficient in using computer systems and various software applications
  • Flexible and adaptable to work in a fast-paced, dynamic environment
  • Commitment to providing exceptional customer service and a desire to exceed customer expectations

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