Customer Service Officer

6 hours ago

Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $30,000 - $40,000 per year

Job scope

  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries on general and transactional enquiries
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job Qualifications

  • Diploma or Degree in Banking, Finance, Accounting, or equivalent
  • At least 1 year of experience in a call center environment
  • Excellent verbal and written communication skills
  • Proficient in MS Office Suite
  • Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Open to rotating shifts - Work schedule: between 8:30am - 8:30pm; 5-day work week, Monday - Sunday
  • Location: Changi Business Park

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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