Customer Service Officer

2 days ago

Central Region, Singapore BUZUD (Roffe International Holdings Pte Ltd) Full time $40,000 - $60,000 per year

BUZUD is a leading healthcare and medical technology company based in Singapore, specializing in innovative home-based medical devices, including Continuous Glucose Monitoring Systems (CGMS). Committed to improving healthcare accessibility and affordability, we collaborate with healthcare professionals, partners, and consumers to deliver trusted and effective solutions.


Position Overview

We're looking for passionate Customer Service Officers to join our team as the first point of contact for our valued customers. You'll play a vital role in delivering outstanding service, addressing customer inquiries, and supporting both our sales and operations teams. If you're empathetic, detail-oriented, and driven to create positive experiences, we'd love to hear from you.


Key Responsibilities
  • Handle customer inquiries via phone, email, and in person with professionalism and care
  • Provide product and technical support for BUZUD's medical devices, including CGMS
  • Assist with order processing, returns, warranty claims, and after-sales support
  • Manage complaints, service requests, and feedback efficiently and within set timelines
  • Collaborate closely with Sales, Operations, and Technical Support teams to resolve issues
  • Maintain accurate customer data and interaction records in the CRM system
  • Support retail events, roadshows, and in-store service as needed
  • Ensure compliance with internal policies, PDPA, and healthcare regulations
  • Contribute to the continuous improvement of customer service processes and SOPs

Requirements
  • Diploma in Business, Customer Service, Healthcare, or a related field
  • Prior experience in customer service, preferably in healthcare, retail, or medical devices
  • Strong communication and interpersonal skills; fluency in English (Mandarin, Malay, or Tamil is a plus)
  • Proficient in Microsoft Office and CRM/customer management systems
  • Ability to multitask and handle challenges calmly and effectively
  • A genuine customer-first mindset and a passion for helping people

What We Offer
  • Competitive salary package with performance-based incentives
  • Comprehensive training and product knowledge development
  • Career growth opportunities within BUZUD's expanding operations
  • A supportive, collaborative, and inclusive team environment

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