Service Relations Officer/Customer Service Officer

2 days ago

Central Region, Singapore KIDS INTERVENTION SPECIALISTS PTE. LTD. Full time $30,000 - $60,000 per year

The SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

  • Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
  • Efficient handling of call inquiries and providing general information of services in The SKILT centre
  • ·Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
  • Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
  • Generate and calculate invoice, record, collect payment, and issuance of receipts on time
  • Handle changes in billing, refunds, and credits.
  • Handle closing, settlement, and payment collection
  • Provide cross-coverage of other Service Relations Officer who may be on leave.
  • Support operation functions as and when needed
  • Monitor general hygiene and cleanliness of The SKILT Centre
  • Any other ad-hoc duties assigned by the management

Requirement

  • GCE 'O' Level or equivalent with 2 years' working experience in administration, customer service and/or receptionist role
  • Good interpersonal and communication skills
  • Able to speak mandarin to mandarin speaking parents
  • Positive working attitude and customer centric mindset
  • Customer service mindset
  • Meticulous and organised with attention to detail
  • Ability to work independently and as a team.
  • Enjoy working in fast-paced environment
  • Proficient in MS Office
  • Hard working and keen to learn
  • Able to work on Saturdays

Location

Upper Thomson

5.5 days

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

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