Full-time Customer Service Officer

14 hours ago

East Region, Singapore National Service Resort & Country Club Full time $30,000 - $60,000 per year

The Job:

Daily Operations

· Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.

· Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.

· Handle online/telephone/walk-in enquiries regarding villas booking and reservation.

· Collect payment for villas rentals and facilities usage; Tally amount collected from online payment against valid villas bookings.

· Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.

· Daily submission of End-of-Shift & End-of-Day reporting and GL posting of villas transactions.

· Follow-up on lost and found items for all villas and within the clubhouse.

· Monitoring of vehicle movement and vehicle registration.

· Issue quotation for corporate bookings enquiries.

· Raise billing requests as and when required.

· Perform Duty Manager's duties.

· Perform any other duties as assigned by Management from time to time.

Stakeholder's Communication

· Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.

· Engage members/guests in conversation and provide assistance as requested.

· Handle members/guests' problems and complaints promptly and professionally.

· Deal with incidents and update management on incidents' follow-up actions.

Requirements:

· Minimum GCE 'N' level with at least 1 year of relevant experience in a similar capacity

· Customer service oriented

· Possess good interpersonal and communication skills

· Good customer service skills and integrity

· Must be able to perform shift duties and work on weekends and public holidays

Additional Information:

· Work Location: 326 Sealand Road Singapore 508252

· day work week (Mon to Sun)

· Rotating shifts: 8.30am to 5.45pm / 10.45am to 8.00pm

· Monthly laundry allowance provided

Attractive Employee Benefits (for all permanent full-time positions only*)

  • Annual and medical leave
  • Annual Wage Supplement (13th month bonus)
  • Variable bonus
  • Subsidies for medical, dental & holiday
  • Medical and group insurance coverage
  • Long Service Award
  • Birthday gift
  • Corporate rate for selected tourist attraction
  • Privileged rates for usage of Club facilities

*Terms & conditions apply.

We regret that only shortlisted candidates will be notified.

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