Customer Service Officer

21 hours ago

Central Region, Singapore Arts House Group Full time $40,000 - $80,000 per year
Job Purpose

At AHG, we're all about creating unforgettable experiences for every visitor. As our Customer Service Officer, you'll be the face of our cultural spaces and helping shape exceptional moments across our dynamic venues. If you're passionate about people and thrive in lively environments, we'd love to have you on our team

Benefit Highlight

  • Opportunities for development and growth
  • Medical, Dental and Insurance Benefit
  • AWS [13 Month Bonus]
  • Performance Bonus
  • Annual Increment
  • Flexible Cash Benefit [$400 / Annual]
  • Overtime Payment

Duties and Responsibilities

Frontline Customer Service

  • Perform frontline customer service duties, including reception and handling general inquiries via phone and in person.
  • Represent the venue with a courteous and professional manner at all customer touchpoints.

Venue Operations and Venue Management

  • Serve as Venue Officer / Duty Manager to ensure the smooth execution of events, special performances, and galas.
  • Assist in the coordination and logistical planning of special events, liaising closely with supervisors.
  • Deliver exceptional hospitality services to partners and VVIPs, maintaining a professional and welcoming environment.

Public Engagement and Tours

  • Conduct guided tours of AHG venues for the public.
  • Support the Customer Service Manager in handling tour enquiries and scheduling.

Safety and Conflict Resolution

  • Investigate and resolve guest complaints and incidents, ensuring swift and effective resolutions.
  • Enforce safety protocols and emergency evacuation procedures to maintain a secure environment

Team Development and Staff Oversight

  • Assist in developing training materials and operational standards for full-time and casual staff to ensure consistency and quality in service delivery.
  • Assist in the training and supervision of casual staff, particularly during performances and events.
  • Support in planning and deploying casual manpower across AHG venues as required.

Strategic and Leadership Responsibilities

  • Support management in reviewing, updating, and establishing customer service SOPs and policies, both in-house and with external partners.

Requirements

Educational qualifications

  • Diploma or relevant qualifications with equivalent years of experience

Experience

  • Minimum 3 years of experience in customer service or event management.
  • Minimum 3 years of guided tour experience.

Specific skills required.

  • Excellent interpersonal and communication skills to engage with diverse audiences, including patrons, VIPs, and corporate partners
  • Experience in leading public tours.
  • Effectively lead and manage casual staff, promoting teamwork, adaptability, and a customer-first mindset for efficient operations
  • Strong problem-solving skills to handle real-time operational challenges and customer complaints
  • Experience in venue operations, event coordination, and hospitality services preferred
  • Understanding of safety and emergency procedures in public venues
  • Ability to multitask and remain composed under pressure in a fast-paced environment
  • Proficiency in spoken and written English; fluency in a second language is preferred
  • Basic proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with venue management systems is an advantage.

Additional Information

  • This is a 2-year contract position.
  • Shift duties are required. Shift hours [Day or Afternoon shift] , Weekend/PH as well as irregular hours. [No graveyard shift involved]
  • Experienced candidates may be considered for a higher position [ie: Customer Service Executive (Team Lead) role].

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore Perennial Holdings Private Limited Full time $35,000 - $45,000 per year

    Responsibilities:Provide excellent customer service to shoppers and visitorsAttend to queries and feedback from shoppers and tenantsAssist in customer loyalty programmes and redemption of reward programmesPlay an active role during promotions and marketing campaignsAny other duties as assign by the Centre Management Office.Requirements:Minimum GCE 'O' Levels...

  • Customer Service Officer

    1 week ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $3,500 - $4,500 per year

    The OpportunityThis is an exciting opportunity to work for one of the leading banks.It is an opportunity for an experienced Customer Service Officer to join their teamMNC|BankThe JobDeliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.Ability to...

  • Customer Service Officer

    22 hours ago

    Central Region, Singapore Arts House Group Full time $45,000 - $55,000 per year

    Job PurposeAt AHG, we believe every visitor deserves a memorable experience. As our Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building...

  • Customer Service Officer

    7 days ago

    Central Region, Singapore ALLIED SEARCH PTE. LTD. Full time $13,200 - $72,000 per year

    Islandwide locationsGood career opportunityGood company benefitsAs a Customer Service Officer, you will be responsible for the following duties:Attend to customer queries and handling of customer feedbackManaging of appointments and perform follow up calls to confirm customers' appointmentsPerform administration dutiesGenerating reports based on data /...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore BELLEZZA AESTHETICS PTE. LTD. Full time $40,000 - $60,000 per year

    Job Title: Customer Care OfficerJob Location: OrchardJob Type: Full timeJoin an Award-Winning Aesthetics & Wellness CompanyWe are seeking a dedicated and service-oriented Customer Care Officer to join our expanding team. This role is ideal for individuals who are passionate about customer service and wish to grow their career in the aesthetics and wellness...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore Fitness First Singapore Pte Ltd Full time $30,000 - $60,000 per year

    About the role This is an exciting opportunity to join the customer service team at Fitness First Singapore as a Customer Service Officer. You will be the first point of contact for our members, providing them with exceptional service and support. Your role will involve handling inquiries, addressing member concerns, and ensuring a positive experience for...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore BUZUD (Roffe International Holdings Pte Ltd) Full time $40,000 - $60,000 per year

    BUZUD is a leading healthcare and medical technology company based in Singapore, specializing in innovative home-based medical devices, including Continuous Glucose Monitoring Systems (CGMS). Committed to improving healthcare accessibility and affordability, we collaborate with healthcare professionals, partners, and consumers to deliver trusted and...

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore Far East Flora Market Full time $35,000 - $45,000 per year

    Job Description:We are seeking a motivated and customer-focused individual to join our team as a Customer Service Officer. As a Customer Service Officer, you will play a crucial role in providing exceptional service to our clients and maintaining strong relationships with them. Your primary responsibility will beto ensure that our customers receive prompt...

  • Customer Service Officer

    5 days ago

    Central Region, Singapore Comfort Transportation Pte Ltd & CityCab Pte Ltd Full time $70,000 - $120,000 per year

    ResponsibilitiesRespond to customer inquiries via phone and/or email regarding Autonomous Vehicle services.Process Autonomous Vehicle bookings as requiredHandle customer feedback, complaints, and lost & found mattersMaintain accurate customer records through data entryPerform any ad hoc duties as assignedRequirementsGCE 'O' Level or Diploma in any...