Customer Service/ Live-Chat Officer
2 weeks ago
We are looking for enthusiastic and dedicated Customer Service / Live-Chat Officers to join our fast-paced team. In this role, you will support our service centre operations and be involved in all areas of customer support and sales, assisting customers both online and in person.
Key Responsibilities:
- Provide prompt and professional assistance to customers via live chat, email, phone, and in person
- Support service centre operations by coordinating enquiries, updates, and service bookings
- Deliver clear and accurate product and service information
- Handle sales-related enquiries and assist customers with purchases
- Ensure a positive customer experience through excellent communication and follow-up
- Work closely with internal teams to resolve issues efficiently
Requirements:
- Comfortable working in a high-pace environment
- Strong communication and problem-solving skills
- Customer-oriented with a friendly and professional attitude
- Ability to multitask and manage multiple conversations concurrently
- Prior customer service experience is an added advantage
- Basic tech knowledge is a plus
- Preferably typing speed of 65 words per minute (WPM) or above
What We Offer:
- Competitive salary based on experience
- Medical benefits, CPF
- Supportive team environment
- Training provided
- Growth opportunities within the company
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