Customer Service Officer
2 days ago
Key Responsibilities
Address and resolve customer, member of public inquiries and complaints via phone, email, and chat.
Provide accurate information about the venues and services.
Follow up with customers to ensure their issues are fully resolved.
Maintain customer records and update account `information as needed.
Collaborate with other departments to resolve complex customer issues.
Provide feedback on the efficiency of the customer service process.
Meet or exceed performance metrics related to customer service.
Train new staff on customer service techniques and skills.
Ensure compliance with company policies and procedures.
Minimum Qualifications & Experience
High school diploma or equivalent; diploma or degree in business administration or related field is an advantage.
Proven customer service experience.
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to handle stressful situations with professionalism.
Attention to detail and accuracy in data entry.
Familiarity with customer service software and tools
Ability to multitask and manage time efficiently.
Empathy and a customer-centric approach.
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