Customer Service Specialist

2 days ago

East Region, Singapore TDCX Singapore Full time $30,000 - $45,000 per year

Additional Information:

  • Training provided (up to 4 weeks)
  • Working days: Monday to Friday (Office Hours)
  • Training & Working Location: Chai Chee, Bedok (East)
  • Incentive: Monthly KPI incentive

Job responsibilities:

  • Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
  • Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Who are we looking for?

  • Candidate must possess at least a Diploma in any field.
  • Preferably with at least 2 years of relevant working experience in handling cases in a call centre or service industry environment.
  • Possesses strong time management skills with ability to multi-task and is motivated to exceed expectations.
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
  • Strong ability to write succinctly.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

  • Customer Service Specialist

    2 days ago

    East Region, Singapore Future Electronics Full time $40,000 - $60,000 per year

    About the RoleThe Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.Key Responsibilities• Effective day-to-day customer service operation to support the pre and post shipment requirements of...

  • Specialist, Customer Service

    2 weeks ago

    Tampines, East Region, Singapore SILICON BOX Full time $60,000 - $120,000 per year

    Position SummaryThe Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with...

  • Service Specialist

    1 week ago

    East Region, Singapore Santree Pte Ltd Full time $35,000 - $55,000 per year

    Service Specialist (Class 3 License)We are looking for a reliable and motivated Service Specialist to join our team. This role involves delivering and servicing hygiene products at various customer sites, and is ideal for someone who enjoys hands-on work and being on the move.Key Responsibilities:Deliver, replace, and install floor mats and air fresheners at...

  • Service Specialist Assistant

    1 week ago

    East Region, Singapore Santree Pte Ltd Full time $30,000 - $40,000 per year

    Service Specialist AssistantWe are hiring a Service Specialist Assistant to support hygiene servicing tasks at various client locations. This is a hands-on, outdoor role ideal for individuals who enjoy active work and contributing to a clean, safe environment.Key Responsibilities:Assist in delivering, replacing, and installing floor mats and air fresheners...

  • Customer Service Specialist Higher Education

    1 week ago

    East Region, Singapore Private Advertiser Full time $40,000 - $60,000 per year

    What is your mission?You'll help us deliver excellent service to our partner brands by performing these tasks:Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).Identify customer's needs. Apply critical thinking and...

  • Customer Data Specialist

    4 days ago

    Changi, East Region, Singapore Manpower Singapore Full time $100,000 - $133,000 per year

    Customer Data Specialist (SAP/ PowerBI)Duration: 18 Months ContractLocation: Changi Business ParkSalary : Up to $3,300 depending on experienceOur client is an US technology and semiconductor company that primarily supplied programmable logic devices. The company is known for inventing the first commercially viable field-programmable gate array and creating...

  • Customer Relations Assistant

    6 days ago

    East Region, Singapore SAFRA National Service Association Full time $30,000 - $60,000 per year

    Job PurposeThe Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting...

  • Customer Service

    1 week ago

    East Region, Singapore GMP Group HQ Full time $3,200 per year

    Job Description:Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.Liaise with technicians to provide timely and accurate vehicle status updates to customers.Apply automotive knowledge,...

  • Customer Support Specialist

    2 weeks ago

    West Region, Singapore Reeracoen Singapore Pte Ltd Full time $60,000 - $80,000 per year

    Job title: Customer Support Specialist - AerospaceReference ID: 36634Our client, a global provider of end-to-end outsourcing services, is currently seeking a Customer Support Specialist - Aerospace Overhaul & Repair to join their team.【 Responsibilities 】- Upon request, provide a summary view of a Customer's open order book with delivery status...

  • Customer Service

    1 week ago

    East Region, Singapore Tribecar Pte Ltd Full time $104,000 - $130,878 per year

    Job Description & RequirementsTribecar is the leading station-based car-sharing operator in Singapore.Members of the service use their smartphone to gain access to Tribecar's rental cars that are parked at over 450+ convenient locations (i.e. right beside MRTs) in Singapore. The service is accessible 24 by 7 with no minimum booking length.This on-demand...