UP3800 Customer Service Agent

2 weeks ago


East Region, Singapore 10c81105-27cc-4820-82ae-b684421b536c Full time $2,500 - $5,000 per year
  • 1 year contract + 1 month completion bonus, extendable depends on performance/business needs
  • Working location: Eunos
  • Working hours: 9am to 6pm

The Job

  • Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
  • Resolve customers' / financial representatives' complaints and problems at first touchpoint resolution with good closure
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
  • Ensure effective and timely follow-up as promised to customers / financial representatives
  • Assess appeals and put up recommendation to Managers/Head/HOD
  • Perform additional or overtime duties during operational exigencies when required
  • Assist with ad-hoc initiatives/projects when delegated by management

Our Requirements

  • Min Diploma/Degree holder qualifications with relevant experience will be preferred
  • Comfortable talking to customers from all walks of life
  • Comfortable chatting through typing via live chat system
  • Good interpersonal and communication skills
  • Possess a pleasant and cheerful disposition
  • A team player who works well in a dynamic environment
  • Candidates without prior experience may apply

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394 R Foo May Cheng)



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