
UP3800 Customer Service Agent
2 weeks ago
- 1 year contract + 1 month completion bonus, extendable depends on performance/business needs
- Working location: Eunos
- Working hours: 9am to 6pm
The Job
- Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
- Resolve customers' / financial representatives' complaints and problems at first touchpoint resolution with good closure
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
- Ensure effective and timely follow-up as promised to customers / financial representatives
- Assess appeals and put up recommendation to Managers/Head/HOD
- Perform additional or overtime duties during operational exigencies when required
- Assist with ad-hoc initiatives/projects when delegated by management
Our Requirements
- Min Diploma/Degree holder qualifications with relevant experience will be preferred
- Comfortable talking to customers from all walks of life
- Comfortable chatting through typing via live chat system
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- A team player who works well in a dynamic environment
- Candidates without prior experience may apply
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394 R Foo May Cheng)
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