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Spa Customer Service Officer

2 weeks ago

Central Region, Singapore Elements Wellness Pte Ltd Full time $30,000 - $50,000 per year

Role Overview: As a Spa Customer Service Officer, you'll be the first and last touchpoint for our clients, ensuring their experience is seamless and luxurious from start to finish. If you are a team player with a passion for customer service and a positive attitude, we'd love to hear from you

Overview:

We are seeking a positive, cheerful, and professional Customer Service Officer to join our team. The ideal candidate will create a welcoming and friendly atmosphere for all customers, efficiently manage daily front desk operations, and ensure a smooth client experience

Take the step towards a rewarding career at Elements Wellness Group. Apply now to become a part of our team

KEY RESPONSIBILITIES:

  • Manage the front desk operations to ensure a seamless experience for all clients.
  • Warmly welcome clients and manage check-ins.
  • Schedule appointments and handle cancellations.
  • Respond to client inquiries with an in-depth understanding of our services.
  • Process payments and manage client records.
  • Maintain a tidy reception area and ensure a calming ambiance.
  • Perform daily closing procedures, and ensure all payments are accounted for.
  • Collaborate with spa staff to ensure smooth operations and an exceptional client experience
  • Other administrative duties as assigned by outlet manager.

Job Requirements:

  • Minimum 2 years experience in a customer service role, preferably in the wellness or hospitality industry.
  • Strong interpersonal and communication skills.
  • Proficiency in basic computer applications and scheduling software.
  • Exceptional organizational skills and attention to detail.
  • Bilingual; fluent in both English and Mandarin will be an added advantage (to liaise with both English and Mandarin speaking customers and colleagues)
  • Able to work independently and as part of a team
  • Good attitude | Service orientated | People person
  • Ability to remain calm and professional under pressure.
  • Able to work retail hours, weekends and public holidays | 5.5 Days a week

Perks:

  • Competitive salary.
  • Generous staff discounts on spa treatments and products.
  • Central Location | Near MRT

Interested, please email your resume to