Customer Service Officer

2 hours ago


Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH

Singaporean or Singapore Permanent Resident only

Responsibilities:

- Performs opening of front desk activities.

  • Receive members / guests at the counter.
  • Check the member's membership card and NRIC.
  • Receive / transfer calls and call back.
  • Take booking / reservation of sport facilities (for selected facilities only).
  • Process payments such as application / renewal of membership, courses and activities.
  • Make necessary announcement over the public announcement system.
  • Handle members' / guests' enquiries and feedback over the counter.
  • Collate and compile the Summary of Revenue Collection at Front Desk.
  • Settle and deposit the revenue collection.
  • Check and balance Membership Gifts and Rewards Programme inventory for the day.
  • Perform closing checks.

Requirements:


• GCE 'O' levels with basic PC skills

• Minimum 1 to 2 years of front desk experience in service/hospitality industry

• Customer-focused and service-oriented

• Teamwork-oriented and able to work in a fast-paced environment

• Bubbly personality and enjoys meeting people

• Able to work on shifts, weekends and public holidays



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