Client Technical Advisor

2 days ago

Central Region, Singapore RSM Stone Forest Full time $80,000 - $120,000 per year

The Technical Advisor assists our clients in their digitalization projects.

  • Manage the service level agreements as stated in the Managed Services contract
  • Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline
  • Be the single point of contact for clients for on-going operations and projects
  • Be the technical advisor for clients in digitalization projects
  • Involve in service improvement and recovery
  • Responsible for team KPIs - monitor and report KPIs
  • Report to Manager on any issue that could significantly impact the client

Requirements:

  • At least 3-years hands-on experience in Systems/ Network deployment projects with SI experiences.
  • Preferably with 2-years experience in project management and team management role
  • Good customer service and able to manage customer well
  • Good written and verbal communication skills
  • Good presentation skills
  • Well-organized and good at juggling multiple tasks

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