Customer Service Advisor

3 days ago

North Region, Singapore MTC Consulting Pte. Ltd. Full time $20,000 - $26,000 per year

Basic up to $2,600

OT Payable

June 2-3 Months Bonus, Dec 1 Month Bonus

Medical + Dental Benefit

Monday to Friday: 08:30 AM - 05:30 PM

Alternate Saturdays: 08:30 AM - 12:30 PM

Location: Senoko (Company transport at Admiralty MRT)

Job Description

  • Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
  • Identifying and responding to customers' needs by providing accurate information and advice
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
  • Coordination with internal and external stakeholders like customers, contactors & workshop
  • Prepare quotation and raise Work Orders accordingly
  • Raise job orders to workshops & contractors
  • Liaise with controllers & contractors on service/repair quality and price of work
  • Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
  • Update the service/repair schedule and vehicle collection with customers
  • To perform basic investigation into customers' complaints and rectify the problems by coming up with recommendation within guidelines
  • Performs ad hoc duties as assigned by Supervisors

Job Requirements

  • Relevant customer service experience

Interested applicants, click APPLY NOW

Only shortlisted applicants will be notified

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R | Spencer Lee

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