
Customer Service Advisor Aftersales
4 days ago
Summary:
- Industry: Automotive [Aftersales/ Service centre]
- Location: Central
- Basic +OT + Incentives + AWS + VB
Responsibilities:
- Serve as the main point of contact for customers, providing prompt and professional assistance.
- Handle customer enquiries regarding servicing, repairs, and appointment scheduling.
- Prepare service quotations, explain work required, and obtain customer approval.
- Coordinate with the workshop team to ensure timely completion of jobs and update customers on progress.
- Perform vehicle check-in and check-out processes, including pre- and post-service inspections.
- Handle customer feedback and resolve issues to ensure a positive service experience.
- Maintain accurate service records, invoices, and related documentation.
- Support aftersales initiatives, promotions, and campaigns to enhance customer satisfaction and loyalty
Requirements:
- Minimum GCE O-Level, Nitec, Diploma, or equivalent qualification.
- Prior experience in customer service, service advisor, or automotive aftersales will be an advantage (training provided for entry-level candidates).
- Customer-oriented, with a positive attitude and ability to handle challenging situations professionally.
- Strong organizational skills and ability to multitask in a fast-paced environment.
To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Gean Hock Leng (R
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