Customer Service Advisor Aftersales

3 days ago

Central Region, Singapore STAFFKING PTE LTD Full time $30,000 - $60,000 per year

Summary:

  • Industry: Automotive [Aftersales/ Service centre]
  • Location: Central
  • Basic +OT + Incentives + AWS + VB

Responsibilities:

  • Serve as the main point of contact for customers, providing prompt and professional assistance.
  • Handle customer enquiries regarding servicing, repairs, and appointment scheduling.
  • Prepare service quotations, explain work required, and obtain customer approval.
  • Coordinate with the workshop team to ensure timely completion of jobs and update customers on progress.
  • Perform vehicle check-in and check-out processes, including pre- and post-service inspections.
  • Handle customer feedback and resolve issues to ensure a positive service experience.
  • Maintain accurate service records, invoices, and related documentation.
  • Support aftersales initiatives, promotions, and campaigns to enhance customer satisfaction and loyalty

Requirements:

  • Minimum GCE O-Level, Nitec, Diploma, or equivalent qualification.
  • Prior experience in customer service, service advisor, or automotive aftersales will be an advantage (training provided for entry-level candidates).
  • Customer-oriented, with a positive attitude and ability to handle challenging situations professionally.
  • Strong organizational skills and ability to multitask in a fast-paced environment.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Gean Hock Leng (R

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